Worldwide Conversational AI Tools and Technologies Market Shares, 2023: All Boats Rising on the GenAI Tide

This IDC study presents a view of worldwide conversational AI tools and technologies revenue broken down by vendor for the calendar year 2023."Following a mild dip in acceleration in the challenging year of 2022, the conversational AI tools and technologies software market growth rate recovered in 2023, with the market growing 31% to over $5.8 billion," said Hayley Sutherland, research manager, Conversational AI and Knowledge Discovery at IDC. "As technology suppliers and buyers alike begin to see ROI from generative AI-based features and products, IDC expects this to continue to be a crowded, competitive, and quickly evolving space."