IDC PeerScape: Practices to Augment and Support Frontline Workers in the Future of Work

The IDC PeerScape highlights best practices that support and augment frontline workers across Europe. It emphasizes the importance of providing appropriate digital devices, leveraging automation, and using technologies that enhance worker capabilities, ensure safety, and provide access to training. These practices aim to bridge the gap between frontline workers and the digital resources of their organizations."Frontline workers are often left behind in the workspace. Over the years, they have seen minor augmentation from technologies, resulting in a divide in the ways that desk-based workers and workers in the field, in the shop floor, or on the move - such as drivers - work. Today, empowering frontline workers with digital tools is not just an upgrade; it revolutionizes how they connect, work, and thrive," said Erica Spinoni, senior research analyst for European Future of Work and Digital Business.