PUBLISHER: IDC | PRODUCT CODE: 1490810
PUBLISHER: IDC | PRODUCT CODE: 1490810
IDC PeerScape: Peer Insights to Adopt Experience-Orchestrated Applications
This IDC PeerScape describes three practices to help organizations address these challenges, accelerating adoption and improving value realization for X-O applications."X-O applications can deliver a seamless experience, even when the user's needs traverse multiple systems, processes, and even companies," says Elaina Stergiades, research director, IT Service Strategies for Proactive Customer Success. "In a world with AI everywhere, organizations will rely on X-O applications to drive experience as a key competitive differentiator. These three practice areas can help accelerate adoption and value realization for X-O applications, achieving the desired outcomes and objectives across complex, diverse ecosystems."
IDC PeerScape Figure
Executive Summary
Peer Insights
- Practice 1: Identify the Principal Stakeholders Throughout Your Ecosystem and Align Success Metrics Accordingly
- Challenge
- Examples
- Screwfix
- IBM
- Staffing Solutions Business
- VISO TRUST
- Guidance
- Practice 2: Establish an Ongoing Program Focused on Tracking the Quality and Performance of X-O Applications Across the Ecosystem
- Challenge
- Examples
- Staffing Solutions Business
- Ada
- Guidance
- Practice 3: Prioritize the People and Process Change Management That Will Be Necessary to Realize the Value of X-O Applications
- Challenge
- Dell Technologies
- Staffing Solutions Business
- Guidance
- Challenge
