IDC PeerScape: Practices to Improve Team Management in Centers of Excellence

This IDC PeerScape explores several examples of how successful organizations developed centers of excellence that met or exceeded expectations and how they addressed the challenges surrounding COEs. It examines how each organization:Identified the best leadership and team members to assign to a center of excellenceDetermined the skills and traits needed among membersManaged team members' roles and performanceDetermined best rotation practices and durations for team membersEvaluated the individual and collective contributions of team membersDefined and measured success from the COE efforts"There are many factors to consider with regard to the management of a COE team, from selling the staffing plan to executives to identifying the skills needed, choosing the right people, and measuring success," says David Weldon, adjunct research advisor for IDC's IT Executive Programs (IEP). "The organizations we spoke to have figured out how to get it done right."