PUBLISHER: IDC | PRODUCT CODE: 1473868
PUBLISHER: IDC | PRODUCT CODE: 1473868
Utilities Smart Customer Operations Quarterly Update: January-March 2024
This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector. It outlines mergers and acquisitions, agreements, reorganizations, and major business developments; customer care and billing events; customer engagement, smart metering, major flexibility, EV, and battery energy storage projects; energy-efficiency initiatives; digital transformation; and GenAI initiatives in 1Q24."Unpredictability has become the name of the game among utilities, and events from the past two years have changed the game. While more immediate matters such as supply security, demand efficiency, and tariff impacts on energy consumers are drawing attention, contingent factors such as extreme drought and catastrophic weather events are vivid reminders that climate is a non-linear process that must be addressed with extreme urgency. Utilities will continue to prioritize their net-zero journeys and sustainability efforts, with affordability being of paramount importance," Gaia Gallotti, associate research director, IDC Energy Insights.
Executive Snapshot
New Market Developments and Dynamics
- Situation Overview
- Energy Efficiency
- Business Environment, 1Q24
- Demand and Prices
- Oil Prices
- Electricity Prices
- M&As, Agreements, Reorganizations, and Major Business Developments, 1Q24
- Vale Buys Remaining 45% Stake in Alianca Energia for $541 Million
- EDF Acquires Solar PV, Battery Installer
- Italy's Terna Unveiled Investment Plan Guided by Twin Transition
- Italy's A2A Signs $1.3 billion Deal With Enel's e-distribuzione
- Enaon: A New Name in Greece's Gas Distribution Market
- Britain's National Grid ESO Announces Name of Future System Operator
- Customer Care and Billing, 1Q24
- Gentrack Invests to Enhance and Globally License Amber's Solutions
- Kaluza, Jumptech Partner to Simplify Energy Hardware Installations
- Customer Engagement, 1Q24
- PSEG Long Island Expands Partnership With Bidgely to Build Energy-Efficiency Program
- Salesforce Launches Clean Energy Program Management
- Smart Metering, 1Q24
- Rhode Island Energy to Deploy 530,000 Smart Meters
- Xcel Energy Starts 200,000 Smart Meter Rollout in North and South Dakota
- ECG Replacing 450,000 Old Meters in the Accra West Region
- Cyprus 400,000 Smart Meter Rollout Set to Go Ahead
- Romania's 3 Retele Electrice DSOs Launch 300,000 Smart Meter Tender
- Alt HAN Smart Metering Rollout in Britain
- Italgas Rolls Out First 20,000 Nimbus H-Ready Smart Meters
- Severn Trent Creating a Smart Water Hub in Central England
- Spain's Aqualia to Smarten Water Meters With NB-IoT Connectivity
- Essex & Suffolk Water Advances Smart Meter Rollout
- Major Flexibility, EV, and Battery Energy Storage Projects, 1Q24
- PG&E, Kaluza, and Wallbox to Deliver EV Charging and V2X Program in California
- Portugal's REN to Pioneer Transmission Connected EV Charging
- Vattenfall Investing in EV Charging Infrastructure
- Vattenfall InCharge Collaborates to Create 35,000 New Public Charging Points
- E.ON Opens eMobility Test and Innovation Center in Germany
- Siemens Prepares One of Portugal's Tallest Buildings for the Future of eMobility
- EnergyHub, Toyota North America Partner on Grid Balancing Program
- Energy-Efficiency and Water Conservation Initiatives and Sustainability Projects (Including Smart Cities), 1Q24
- Siemens's Enlighted, Zumtobel Group Partner to Advance Smart Building Solutions
- EDF Invests in Spotr to Accelerate Housing's Decarbonization
- Digital Transformation, 1Q24
- Engineering Chooses Microsoft Azure for the new Neta Open Suite
- Honeywell, NXP Semiconductors to Enhance Building Energy Management
- Kraken Technologies Acquires Berlin Tech Disruptor Kwest
- NERC CIP Created Opportunities for The Power Sector to Use Cloud Technology
- Bixia Expands Trading Operations With Hansen Technologies
- EPV Expands Utilization of Hansen's Trading Solution
- Utilities and GenAI, 1Q24
- Deloitte Acquires OpTeamizer
- Capgemini Partners With Mistral AI
- EY, ServiceNow to Provide Solutions for GenAI Compliance, Governance, and Risk Management
- MIT LIDS Awarded Funding for GenAI for Smart Grid Modelling
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