Skills for the AI-Enabled Business: A 2024 Enterprise Planning Guide

The IDC Perspective emphasizes the increasing IT skills gap affecting global organizations, with 62% of IT leaders attributing missed revenue growth to this issue. The study highlights the urgent need for businesses to plan for AI skills and roles, especially with the rise of generative AI (GenAI). The research also reveals a shift in business leaders' perspectives, predicting that automation technologies will impact employee experience more than eliminating roles. The study underscores the importance of reskilling, with 58% of CEOs expressing a lack of confidence in their organization's ability to deliver on AI initiatives due to skills gaps."Automation has long impacted human activities, but evolving AI and GenAI use cases are different," said Amy Loomis, PhD, research vice president, Future of Work, "AI requires its own skills development across IT and LOB (not just IT). It also supports rapid and personalized skill development experiences across the workforce. IT and business leaders will need to adjust their approaches to skills development for AI technology to effectively drive business value."