Cloud Provider Voice Platforms: How Businesses Are Connecting Voice with Cloud-Based Collaboration

This Market Perspective discusses the evolving landscape of voice communication in the business sector, focusing on the integration of voice and cloud-based collaboration. It explores various options for connecting voice with collaboration platforms, with a particular emphasis on Microsoft Teams. The study also provides an overview of different solutions - including Operator Connect, Direct Routing, and Teams Phone - and discusses their suitability for various business sizes and needs. It further examines the offerings of other major collaboration platforms and provides a market outlook for cloud-based voice solutions. The content concludes with advice for technology suppliers - both vendors and operators."Voice is still important - not only in its own right, but also in combination with other facets of the wider communications stack. Voice must be flexible. Many options should be considered, and care needs to be taken not to overcomplicate the options available to customers." - Senior Research Analyst Graham Fruin, IDC Europe