GenAI's Impact on Communication Services Providers

This IDC Market Note explores the potential impact of generative AI (GenAI) on communication services providers (SPs), emphasizing its capacity to transform network management, optimization, personalization, and customer experience. It discusses the opportunities GenAI offers, such as network optimization, process automation, and enhanced customer experience while addressing potential challenges like data privacy, integration complexity, and regulatory compliance.

Executive Snapshot

In This Market Note

• Defining GenAI
• Potential Opportunities
  • Internal/Operational Impact of GenAI
  • Customer-Facing Impact of GenAI
  • Potential Challenges

IDC's Point of View

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• Related Research
• Synopsis