Artificial Intelligence in Telecommunications

Description

This IDC Market Perspective presents AI use cases across those telecom operating domains from around the world to provide insights to Canadian telecom service providers on the opportunities to be had from further investments in AI. Artificial intelligence has been deployed by telecommunications service providers all over the world, including those in Canada. Tremendous benefits from AI are being achieved in all operating domains of market and sales, customer, product and service, resource, supplier, and enterprise."Telecommunications service providers around the world are finding dramatic improvements in customer experiences, operating efficiencies, revenue, and costs through a variety of AI-powered use cases," said Praveen Datta, research director, Canadian Communications Services. "Now is the time for Canadian telecommunications service providers to boldly pursue new opportunities that AI has given rise to while also establishing resolute AI ethical policy and governance structures internally."

Product Code: CA51875923

Executive Snapshot

New Market Developments and Dynamics

Market and Sales Domain
- AI Impacting Advertising
- AI Recommendations
- Spark Deep Dives on How It Developed BRAIN, an AI-Powered Decisioning Engine
Customer Domain
- Churn Reduction
- Order Process Improvements
- AI Contact Centre
- AI Chatbot
- Improve Service and Support
Product Domain and Service Domain
- Language Models
- Security
- Trials and Innovative Use Cases
- Becoming an AI Company
Resource Domain
- Network Build
- Network Operations
- Network Security
- Environmental Concerns
Business Partner/Supplier Domain
- Language Models
- Network and Operations
- Innovators and Start-Ups
Enterprise Domain
- Foundational Agile, Data, and Application Investments
- Internal Efficiency Gains
- Employee Reductions
- AI Ethics