The Journey to Invisible Government Bureaucracy

This IDC Perspective discusses the concept of invisible bureaucracy, with a focus on making government services more people-centric through technological advancements. It explores the transformation of government services and the challenges faced, as well as the potential benefits of "invisible" government bureaucracy. The report also investigates various strategies for achieving this vision, including building a holistic view of people and businesses, scaling cognitive processes, ensuring accessibility, investing in trust services, and expanding collaboration with third parties."Making government bureaucracy invisible means embracing technology-powered innovation to drive proactive operations and deliver seamless services for empowered people and businesses." - Research Director Max Claps, IDC EMEA Government Insights