IDC PlanScape: Future of Work - Automation and Intelligent Document Processing

This IDC PlanScape presents enterprises with a practical framework to achieve a successful implementation of workflow automation specific to their content services. This IDC PlanScape was built specially through the lens of the future of work. It provides comprehensive guidelines, phases, themes, and activities for business and technology leaders to implement document automation. The framework also serves as a scorecard for executives to identify weaknesses and prioritize technology initiatives, use cases, and process/policy changes across functions and the organization."The promise of AI - and now generative AI - has captured the world's excitement," says Amy Machado, research manager, Enterprise Content and Knowledge Management strategies. "But its implementation within IDP and automation requires something important, especially regarding business content: data trust. We found that trust in extracted data coming from AI/ML models was a top concern during the initial phases of automation projects, and companies need to plan for that to make IDP investments successful."