PUBLISHER: Grand View Research | PRODUCT CODE: 1611231
PUBLISHER: Grand View Research | PRODUCT CODE: 1611231
The global predictive dialer software market size is expected to reach USD 25.52 billion by 2030, according to a new report by Grand View Research, Inc. It is expected to expand at a CAGR of 42.3% from 2025 to 2030. Predictive dialer software uses statistical algorithms to predict the availability of contact center agents and estimates the normal time for phone calls to be answered. The dialing rate is then adjusted accordingly considering these two factors.
Businesses are widely adopting predictive dialer systems to reach out to a large number of customers automatically. Furthermore, predictive dialer dials from a list of phone numbers and can detect disconnected phone numbers, voicemail messages, busy signals, and unanswered numbers. Such a system potentially allows companies to keep their customers updated about a service issue or emergency.
Numerous businesses across the globe are adopting predictive dialer software to leverage automated dialer technology to connect with their customers in real-time. The software allows contact center agents to adjust the calling rate efficiently according to the sales benchmarks and quotas. The software also allows agents to access valuable customer information related to the next call in the lineup.
Predictive dialer software can allow contact center agents to effectively handle high call volumes. The software can also help businesses in improving agent efficiency and productivity with a lesser workforce. The outbreak of COVID-19 is anticipated to drive the demand for predictive dialer software as companies prefer working with a limited workforce amid the pandemic.