PUBLISHER: Grand View Research | PRODUCT CODE: 1587536
PUBLISHER: Grand View Research | PRODUCT CODE: 1587536
China Business Process Outsourcing Market Size, Share & Trends Analysis Report By Service Type (KPO, Human Resource, Finance & Accounting), By Outsourcing Type, By Deployment, By Application, And Segment Forecasts, 2025 - 2030
China Business Process Outsourcing Market Growth & Trends:
The China business process outsourcing market size is anticipated to reach USD 38.38 billion by 2030, according to a new report by Grand View Research, Inc. The market is projected to grow at a CAGR of 12.0% from 2025 to 2030. The market has been driven by several factors including international trade agreement, an increase in job opportunities by providing BPO-specific education to graduates, and the growing demand for outsourcing in BFSI, IT & telecommunication, and human resource domains. Despite the lack of English proficiency in China, the country has developed strong educational reforms to create millions of outsourcing jobs. Investments by educational institutions to train students for the BPO industry have provided growth opportunities.
For instance, M&Y Global Services, an outsourcing company in China, in collaboration with educational institutes Shanghai Zhanjiang Institute for Education and Beijing Jade Bird Information Technology Training Centre, is training students with BPO skill sets. Such initiatives by key companies are expected to pave way for the market growth over the forecast period. Furthermore, BPO involves contracting operations and responsibilities for a specific business function from an external service provider. As a result, a rise in demand for BPO services owing to benefits like reduced costs, increased flexibility, and enhanced service quality are expected to offer growth prospects for the market.
Moreover, BPO allows organizations to refocus on their core business competencies to deliver incremental value to their customers, which drives the demand from various end-use industries, such as BFSI, healthcare, manufacturing, and IT & telecommunications. For instance, financial institutions have collaborated with several BPO service providers for improved cost efficiency and ease of customer management across China. Also, BPO is an integral part of the BFSI business model catering to various domains of the financial sector, including asset management, phone banking, customer service, and investment management, among others. The outbreak of the COVID-19 pandemic has adversely affected several industries in China in H1 of 2020.
The lockdown and travel restrictions across the globe significantly led to supply chain disruptions, impelling enterprises to work remotely. The pandemic also created challenges in outsourcing functions. BPO companies changed their business models by restructuring their Business Continuity Plans (BCPs) to a distributed workforce. This distributed workforce model helped companies to hire a high-skilled workforce at a low cost and survive during the pandemic, as this allows companies to have employees' different options and ways of working. This may include remote working teams, small in-house teams, or a mix of both. However, the lack of infrastructure equipment and data security risks are the major concerns that led to a decrease in work efficiency and delays in meeting project deadlines.
China Business Process Outsourcing Market Report Highlights:
- The customer service segment is expected to grow at a significant CAGR during the forecast period
- The growing establishment of customer service centers that necessitate online and offline technical support is expected to drive the demand for BPO services in China
- IT & telecommunication was the dominant end-use segment in 2024. The segment is anticipated to retain its leading position in the market throughout the forecast period
- Infrastructure and service delivery costs are anticipated to increase; thus, outsourcing of non-core and critical business functions remains vital
- This enables telecom companies to focus on innovation, improve business efficiency, and offer enhanced customer experiences
Table of Contents
Chapter 1. Methodology and Scope
- 1.1. Methodology segmentation & scope
- 1.2. Market Definitions
- 1.3. Research Methodology
- 1.3.1. Information Procurement
- 1.3.2. Information or Data Analysis
- 1.3.3. Market Formulation & Data Visualization
- 1.3.4. Data Validation & Publishing
- 1.4. Research Scope and Assumptions
- 1.4.1. List of Data Sources
Chapter 2. Executive Summary
- 2.1. Market Outlook
- 2.2. Segment Outlook
- 2.3. Competitive Insights
Chapter 3. China Business Process Outsourcing Variables, Trends & Scope
- 3.1. Market Introduction/Lineage Outlook
- 3.2. Industry Value Chain Analysis
- 3.3. Market Dynamics
- 3.3.1. Market Drivers Analysis
- 3.3.2. Market Restraints Analysis
- 3.3.3. Industry Opportunities
- 3.4. China Business Process Outsourcing Analysis Tools
- 3.4.1. Porter's Analysis
- 3.4.1.1. Bargaining power of the suppliers
- 3.4.1.2. Bargaining power of the buyers
- 3.4.1.3. Threats of substitution
- 3.4.1.4. Threats from new entrants
- 3.4.2. PESTEL Analysis
- 3.4.2.1. Political landscape
- 3.4.2.2. Economic and Social landscape
- 3.4.2.3. Technological landscape
- 3.4.2.4. Environmental landscape
- 3.4.2.5. Legal landscape
- 3.4.1. Porter's Analysis
Chapter 4. China Business Process Outsourcing Market: Service Type Estimates & Trend Analysis
- 4.1. Segment Dashboard
- 4.2. China Business Process Outsourcing: Service Type Movement Analysis, USD Billion, 2023 & 2030
- 4.3. Finance & Accounting
- 4.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 4.4. Human Resource
- 4.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 4.5. KPO
- 4.5.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 4.6. Procurement
- 4.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 4.7. Customer Services
- 4.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 4.8. Sales & Marketing
- 4.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 4.9. Logistics
- 4.9.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 4.10. Training and Development Outsourcing
- 4.10.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 4.11. Others
- 4.11.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
Chapter 5. China Business Process Outsourcing Market: Outsourcing Type Estimates & Trend Analysis
- 5.1. Segment Dashboard
- 5.2. China Business Process Outsourcing: Outsourcing Type Movement Analysis, USD Billion, 2023 & 2030
- 5.3. Onshore
- 5.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 5.4. Offshore
- 5.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 5.5. Nearshore
- 5.5.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
Chapter 6. China Business Process Outsourcing Market: Deployment Estimates & Trend Analysis
- 6.1. Segment Dashboard
- 6.2. China Business Process Outsourcing: Deployment Movement Analysis, USD Billion, 2024 & 2030
- 6.3. On premise
- 6.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 6.4. Cloud
- 6.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
Chapter 7. China Business Process Outsourcing Market: Application Estimates & Trend Analysis
- 7.1. Segment Dashboard
- 7.2. China Business Process Outsourcing: Application Movement Analysis, USD Billion, 2024 & 2030
- 7.3. BFSI
- 7.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 7.4. Healthcare
- 7.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 7.5. Manufacturing
- 7.5.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 7.6. IT & Telecommunications
- 7.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 7.7. Retail
- 7.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 7.8. Government & Defense
- 7.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 7.9. Others
- 7.9.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
Chapter 8. Competitive Landscape
- 8.1. Recent Developments & Impact Analysis by Key Market Participants
- 8.2. Company Categorization
- 8.3. Company Market Share Analysis
- 8.4. Company Heat Map Analysis
- 8.5. Strategy Mapping
- 8.5.1. Expansion
- 8.5.2. Mergers & Acquisition
- 8.5.3. Partnerships & Collaborations
- 8.5.4. New Product Launches
- 8.5.5. Research And Development
- 8.6. Company Profiles
- 8.6.1. Accenture
- 8.6.1.1. Participant's Overview
- 8.6.1.2. Financial Performance
- 8.6.1.3. Product Benchmarking
- 8.6.1.4. Recent Developments
- 8.6.2. Amdocs
- 8.6.2.1. Participant's Overview
- 8.6.2.2. Financial Performance
- 8.6.2.3. Product Benchmarking
- 8.6.2.4. Recent Developments
- 8.6.3. Capgemini SE
- 8.6.3.1. Participant's Overview
- 8.6.3.2. Financial Performance
- 8.6.3.3. Product Benchmarking
- 8.6.3.4. Recent Developments
- 8.6.4. China Customer Relations Centers, Inc.
- 8.6.4.1. Participant's Overview
- 8.6.4.2. Financial Performance
- 8.6.4.3. Product Benchmarking
- 8.6.4.4. Recent Developments
- 8.6.5. China Data Group Co., Ltd.
- 8.6.5.1. Participant's Overview
- 8.6.5.2. Financial Performance
- 8.6.5.3. Product Benchmarking
- 8.6.5.4. Recent Developments
- 8.6.6. Chinasoft International Co., Ltd.
- 8.6.6.1. Participant's Overview
- 8.6.6.2. Financial Performance
- 8.6.6.3. Product Benchmarking
- 8.6.6.4. Recent Developments
- 8.6.7. Infosys Ltd.
- 8.6.7.1. Participant's Overview
- 8.6.7.2. Financial Performance
- 8.6.7.3. Product Benchmarking
- 8.6.7.4. Recent Developments
- 8.6.8. M&Y Global Services
- 8.6.8.1. Participant's Overview
- 8.6.8.2. Financial Performance
- 8.6.8.3. Product Benchmarking
- 8.6.8.4. Recent Developments
- 8.6.9. Northking Information Technology Co., Ltd.
- 8.6.9.1. Participant's Overview
- 8.6.9.2. Financial Performance
- 8.6.9.3. Product Benchmarking
- 8.6.9.4. Recent Developments
- 8.6.10. Wipro Ltd.
- 8.6.10.1. Participant's Overview
- 8.6.10.2. Financial Performance
- 8.6.10.3. Product Benchmarking
- 8.6.10.4. Recent Developments
- 8.6.1. Accenture
List of Tables
- Table 1 List of Abbreviation
- Table 2 China business process outsourcing market, 2018-2030 (USD Billion)
- Table 3 China business process outsourcing market, by service type, 2018 - 2030 (USD Billion)
- Table 4 China business process outsourcing market, by outsourcing type, 2018 - 2030 (USD Billion)
- Table 5 China business process outsourcing market, by deployment, 2018 - 2030 (USD Billion)
- Table 6 China business process outsourcing market, by application, 2018 - 2030 (USD Billion)
- Table 7 China finance & accounting market, 2018 - 2030 (USD Billion)
- Table 8 China human resource market, 2018 - 2030 (USD Billion)
- Table 9 China KPO market, 2018 - 2030 (USD Billion)
- Table 10 China procurement market, 2018 - 2030 (USD Billion)
- Table 11 China customer services market, 2018 - 2030 (USD Billion)
- Table 12 China sales & marketing market, 2018 - 2030 (USD Billion)
- Table 13 China logistics market, 2018 - 2030 (USD Billion)
- Table 14 China training and development outsourcing market, 2018 - 2030 (USD Billion)
- Table 15 China others market, 2018 - 2030 (USD Billion)
- Table 16 China onshore market, 2018 - 2030 (USD Billion)
- Table 17 China offshore market, 2018 - 2030 (USD Billion)
- Table 18 China nearshore market, 2018 - 2030 (USD Billion)
- Table 19 China on premise market, 2018 - 2030 (USD Billion)
- Table 20 China cloud market, 2018 - 2030 (USD Billion)
- Table 21 China BFSI market, 2018 - 2030 (USD Billion)
- Table 22 China healthcare market, 2018 - 2030 (USD Billion)
- Table 23 China manufacturing market, 2018 - 2030 (USD Billion)
- Table 24 China IT & telecommunications market, 2018 - 2030 (USD Billion)
- Table 25 China retail market, 2018 - 2030 (USD Billion)
- Table 26 China government & defense market, 2018 - 2030 (USD Billion)
- Table 27 China others market, 2018 - 2030 (USD Billion)
List of Figures
- Fig. 1 China Business Process Outsourcing Market Segmentation
- Fig. 2 Market landscape
- Fig. 3 Information Procurement
- Fig. 4 Data Analysis Models
- Fig. 5 Market Formulation and Validation
- Fig. 6 Data Validating & Publishing
- Fig. 7 Market Snapshot
- Fig. 8 Segment Snapshot
- Fig. 9 Competitive Landscape Snapshot
- Fig. 10 China Business Process Outsourcing: Industry Value Chain Analysis
- Fig. 11 China Business Process Outsourcing: Market Dynamics
- Fig. 12 China Business Process Outsourcing: PORTER's Analysis
- Fig. 13 China Business Process Outsourcing: PESTEL Analysis
- Fig. 14 China Business Process Outsourcing Share by Service Type, 2024 & 2030 (USD Billion)
- Fig. 15 China Business Process Outsourcing, by Service Type: Market Share, 2024 & 2030
- Fig. 16 Finance & Accounting Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
- Fig. 17 Human Resource Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
- Fig. 18 KPO Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
- Fig. 19 Procurement Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
- Fig. 20 Customer Services Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
- Fig. 21 Sales & Marketing Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
- Fig. 22 Logistics Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
- Fig. 23 Training and Development Outsourcing Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
- Fig. 24 Others Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
- Fig. 25 China Business Process Outsourcing Share by Outsourcing Type, 2024 & 2030 (USD Billion)
- Fig. 26 China Business Process Outsourcing, by Outsourcing Type: Market Share, 2024 & 2030
- Fig. 27 Onshore Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
- Fig. 28 Offshore Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
- Fig. 29 Nearshore Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
- Fig. 30 China Business Process Outsourcing Share by Deployment, 2024 & 2030 (USD Billion)
- Fig. 31 China Business Process Outsourcing, by Deployment: Market Share, 2024 & 2030
- Fig. 32 On premise Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
- Fig. 33 Cloud Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
- Fig. 34 China Business Process Outsourcing Share by Application, 2024 & 2030 (USD Billion)
- Fig. 35 China Business Process Outsourcing, by Application: Market Share, 2024 & 2030
- Fig. 36 BFSI Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
- Fig. 37 Healthcare Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
- Fig. 38 Manufacturing Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
- Fig. 39 IT & Telecommunications Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
- Fig. 40 Retail Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
- Fig. 41 Government & Defense Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
- Fig. 42 Others Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
- Fig. 43 Key Company Categorization
- Fig. 44 Company Market Positioning
- Fig. 45 Key Company Market Share Analysis, 2024
- Fig. 46 Strategic Framework
