PUBLISHER: Grand View Research | PRODUCT CODE: 1530467

PUBLISHER: Grand View Research | PRODUCT CODE: 1530467

Customer Success Platforms Market Size, Share & Trends Analysis Report By Component, By Deployment, By Enterprise Size, By Application, By End-use, By Region, And Segment Forecasts, 2024 - 2030

PUBLISHED: July 24, 2024

PAGES: 120 Pages

DELIVERY TIME: 2-10 business days

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Customer Success Platforms Market Trends

The global customer success platforms market size was estimated at USD 1.52 billion in 2023 and is expected to grow at a CAGR of 21.8% from 2024 to 2030. The increasing emphasis on enhancing customer experience and retention in a competitive business landscape is prompting companies to invest in customer success solutions. In addition, the rising adoption of cloud-based services and the integration of artificial intelligence and machine learning into customer success platforms are improving their efficiency and effectiveness. The demand for actionable insights from customer data to drive business strategies is also fueling market growth.

The customer success platforms are designed to help businesses proactively manage customer relationships, increase retention rates, and maximize customer lifetime value. These platforms integrate various functionalities, such as customer analytics, engagement tools, and automated workflows, to enhance the overall customer experience. As companies recognize the importance of retaining existing customers and fostering long-term relationships, they are investing in technologies that enable them to deliver personalized experiences and proactive support. Customer success platforms provide the infrastructure needed to monitor customer health, predict churn, and intervene effectively to prevent customer dissatisfaction.

The rising demand for data-driven decision-making has become a basis of new business strategies, particularly in customer success initiatives. Customer success platforms play a crucial role in this landscape by leveraging sophisticated data analytics to gather insights into various aspects of customer behavior, preferences, and satisfaction levels. Data-driven decision-making fosters a culture of continuous improvement within organizations. By regularly analyzing customer data, businesses can iterate on their customer success strategies, test new approaches, and measure the impact of changes over time. This iterative process allows businesses to optimize their operations, reduce inefficiencies, and ultimately drive better business outcomes.

Artificial intelligence and machine learning advancements are transforming customer success platforms by enabling more sophisticated predictive analytics and automation capabilities. These technologies allow businesses to automate routine tasks, personalize customer interactions at scale, and proactively address potential issues before they escalate. As AI evolves, customer success platforms are expected to become even more integral to businesses looking to optimize customer engagement and retention strategies. For instance, in July 2023, ChurnZero introduced Customer Briefs, a new AI feature designed to aggregate essential information, engagement history, and activities of customers into one succinct, useful summary at the click of a button. This tool is powered by ChurnZero's own innovative CS AI (Customer Success AI), marking the first time a generative AI assistant has been integrated directly into a Customer Success platform. Offering an unprecedented blend of qualitative and quantitative insights, Customer Briefs aims to provide users with the most current and accurate context for any form of customer engagement, whether it be meetings, renewal discussions, strategy advisories, or other interactions.

Global Customer Success Platforms Market Report Segmentation

The report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2018 to 2030. For this study, Grand View Research has segmented the global customer success platforms market report based on component, deployment, enterprise size, application, end-use, and region.

Component Outlook (Revenue, USD Billion, 2018 - 2030)
Platform
Services
Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
On-premise
Cloud
Enterprise Size Outlook (Revenue, USD Billion, 2018 - 2030)
SMEs
Large Enterprises
Application Outlook (Revenue, USD Billion, 2018 - 2030)
Sales & Marketing Optimization
Customer Service
Risk & Compliance Management
Reporting & Analytics
Customer Segmentation & Onboarding
Others
End-use Outlook (Revenue, USD Billion, 2018 - 2030)
BFSI
Retail and E-commerce
Telecommunications and IT
Manufacturing
Transportation and Logistics
Government and Defense
Healthcare and Life Sciences
Media and Entertainment
Travel and Hospitality
Others
Regional Outlook (Revenue, USD Billion, 2018 - 2030)
North America

U.S.

Canada

Mexico

Europe

Germany

France

Asia Pacific

China

India

Japan

Australia

South Korea

Latin America

Brazil

Middle East & Africa

UAE

Kingdom of Saudi Arabia

South Africa

Product Code: GVR-4-68040-376-5

Chapter 1. Methodology and Scope

1.1. Market Segmentation and Scope
1.2. Market Definitions
1.3. Research Methodology
- 1.3.1. Information Procurement
- 1.3.2. Information or Data Analysis
- 1.3.3. Market Formulation & Data Visualization
- 1.3.4. Data Validation & Publishing
1.4. Research Scope and Assumptions
- 1.4.1. List of Data Sources

Chapter 2. Executive Summary

2.1. Market Outlook
2.2. Segment Outlook
2.3. Competitive Insights

Chapter 3. Customer Success Platforms Variables, Trends, & Scope

3.1. Market Introduction/Lineage Outlook
3.2. Industry Value Chain Analysis
3.3. Market Dynamics
- 3.3.1. Market Drivers Analysis
- 3.3.2. Market Restraints Analysis
- 3.3.3. Industry Opportunities
3.4. Customer Success Platforms Analysis Tools
- 3.4.1. Porter's Analysis
  - 3.4.1.1. Bargaining power of the suppliers
  - 3.4.1.2. Bargaining power of the buyers
  - 3.4.1.3. Threats of substitution
  - 3.4.1.4. Threats from new entrants
  - 3.4.1.5. Competitive rivalry
- 3.4.2. PESTEL Analysis
  - 3.4.2.1. Political landscape
  - 3.4.2.2. Economic and Social landscape
  - 3.4.2.3. Technological landscape
  - 3.4.2.4. Environmental landscape
  - 3.4.2.5. Legal landscape

Chapter 4. Customer Success Platforms: Component Estimates & Trend Analysis

4.1. Segment Dashboard
4.2. Customer Success Platforms: Component Movement Analysis, USD Billion, 2023 & 2030
4.3. Platform
- 4.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
4.4. Services
- 4.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)

Chapter 5. Customer Success Platforms: Deployment Estimates & Trend Analysis

5.1. Segment Dashboard
5.2. Customer Success Platforms: Deployment Movement Analysis, USD Billion, 2023 & 2030
5.3. On-premise
- 5.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
5.4. Cloud
- 5.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)

Chapter 6. Customer Success Platforms: Enterprise Size Estimates & Trend Analysis

6.1. Segment Dashboard
6.2. Customer Success Platforms: Enterprise Size Movement Analysis, USD Billion, 2023 & 2030
6.3. SMEs
- 6.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
6.4. Large Enterprises
- 6.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)

Chapter 7. Customer Success Platforms: Application Estimates & Trend Analysis

7.1. Segment Dashboard
7.2. Customer Success Platforms: Application Movement Analysis, USD Billion, 2023 & 2030
7.3. Sales & Marketing Optimization
- 7.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
7.4. Customer Service
- 7.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
7.5. Risk & Compliance Management
- 7.5.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
7.6. Reporting & Analytics
- 7.6.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
7.7. Customer Segmentation & Onboarding
- 7.7.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
7.8. Others
- 7.8.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)

Chapter 8. Customer Success Platforms: End Use Estimates & Trend Analysis

8.1. Segment Dashboard
8.2. Customer Success Platforms Share by Industry 2023 & 2030 (USD Billion)
8.3. BFSI
- 8.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
8.4. Retail and e-commerce
- 8.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
8.5. Telecommunications and IT
- 8.5.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
8.6. Manufacturing
- 8.6.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
8.7. Transportation and Logistics
- 8.7.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
8.8. Government and Defense
- 8.8.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
8.9. Healthcare and Life Sciences
- 8.9.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
8.10. Media and Entertainment
- 8.10.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
8.11. Travel and Hospitality
- 8.11.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
8.12. Others
- 8.12.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)

Chapter 9. Customer Success Platforms Market: Regional Estimates & Trend Analysis

9.1. Customer Success Platforms Market Share, By Region, 2023 & 2030, USD Billion
9.2. North America
- 9.2.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 9.2.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
- 9.2.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
- 9.2.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
- 9.2.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
- 9.2.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
- 9.2.7. U.S.
  - 9.2.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 9.2.7.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  - 9.2.7.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  - 9.2.7.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  - 9.2.7.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
  - 9.2.7.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
- 9.2.8. Canada
  - 9.2.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 9.2.8.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  - 9.2.8.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  - 9.2.8.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  - 9.2.8.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
  - 9.2.8.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
- 9.2.9. Mexico
  - 9.2.9.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 9.2.9.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  - 9.2.9.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  - 9.2.9.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  - 9.2.9.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
  - 9.2.9.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
9.3. Europe
- 9.3.1. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
- 9.3.2. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
- 9.3.3. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
- 9.3.4. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
- 9.3.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
- 9.3.6. UK
  - 9.3.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 9.3.6.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  - 9.3.6.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  - 9.3.6.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  - 9.3.6.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
  - 9.3.6.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
- 9.3.7. Germany
  - 9.3.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 9.3.7.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  - 9.3.7.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  - 9.3.7.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  - 9.3.7.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
  - 9.3.7.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
- 9.3.8. France
  - 9.3.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 9.3.8.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  - 9.3.8.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  - 9.3.8.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  - 9.3.8.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
  - 9.3.8.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
9.4. Asia Pacific
- 9.4.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 9.4.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
- 9.4.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
- 9.4.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
- 9.4.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
- 9.4.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
- 9.4.7. China
  - 9.4.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 9.4.7.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  - 9.4.7.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  - 9.4.7.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  - 9.4.7.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
  - 9.4.7.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
- 9.4.8. India
  - 9.4.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 9.4.8.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  - 9.4.8.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  - 9.4.8.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  - 9.4.8.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
  - 9.4.8.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
- 9.4.9. Japan
  - 9.4.9.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 9.4.9.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  - 9.4.9.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  - 9.4.9.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  - 9.4.9.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
  - 9.4.9.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
- 9.4.10. Australia
  - 9.4.10.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 9.4.10.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  - 9.4.10.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  - 9.4.10.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  - 9.4.10.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
  - 9.4.10.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
- 9.4.11. South Korea
  - 9.4.11.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 9.4.11.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  - 9.4.11.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  - 9.4.11.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  - 9.4.11.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
  - 9.4.11.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
9.5. Latin America
- 9.5.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 9.5.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
- 9.5.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
- 9.5.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
- 9.5.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
- 9.5.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
- 9.5.7. Brazil
  - 9.5.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 9.5.7.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  - 9.5.7.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  - 9.5.7.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  - 9.5.7.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
  - 9.5.7.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
9.6. Middle East & Africa
- 9.6.2. UAE
  - 9.6.2.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 9.6.2.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  - 9.6.2.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  - 9.6.2.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  - 9.6.2.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
  - 9.6.2.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
- 9.6.3. Saudi Arabia
  - 9.6.3.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 9.6.3.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  - 9.6.3.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  - 9.6.3.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  - 9.6.3.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
  - 9.6.3.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
- 9.6.4. South Africa
  - 9.6.4.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 9.6.4.2. Market estimates and forecast by component, 2018 - 2030 (Revenue, USD Billion)
  - 9.6.4.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  - 9.6.4.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  - 9.6.4.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
  - 9.6.4.6. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)

Chapter 10. Competitive Landscape

10.1. Recent Developments & Impact Analysis by Key Market Participants
10.2. Company Categorization
10.3. Company Market Share Analysis
10.4. Company Heat Map Analysis
10.5. Strategy Mapping
- 10.5.1. Expansion
- 10.5.2. Mergers & Acquisition
- 10.5.3. Partnerships & Collaborations
- 10.5.4. New Product Launches
- 10.5.5. Research And Development
10.6. Company Profiles
- 10.6.1. ChurnZero
  - 10.6.1.1. Participant's Overview
  - 10.6.1.2. Financial Performance
  - 10.6.1.3. Product Benchmarking
  - 10.6.1.4. Recent Developments
- 10.6.2. Cisco Systems, Inc.
  - 10.6.2.1. Participant's Overview
  - 10.6.2.2. Financial Performance
  - 10.6.2.3. Product Benchmarking
  - 10.6.2.4. Recent Developments
- 10.6.3. ClientSuccess
  - 10.6.3.1. Participant's Overview
  - 10.6.3.2. Financial Performance
  - 10.6.3.3. Product Benchmarking
  - 10.6.3.4. Recent Developments
- 10.6.4. Freshworks Inc.
  - 10.6.4.1. Participant's Overview
  - 10.6.4.2. Financial Performance
  - 10.6.4.3. Product Benchmarking
  - 10.6.4.4. Recent Developments
- 10.6.5. Gainsight
  - 10.6.5.1. Participant's Overview
  - 10.6.5.2. Financial Performance
  - 10.6.5.3. Product Benchmarking
  - 10.6.5.4. Recent Developments
- 10.6.6. HubSpot, Inc.
  - 10.6.6.1. Participant's Overview
  - 10.6.6.2. Financial Performance
  - 10.6.6.3. Product Benchmarking
  - 10.6.6.4. Recent Developments
- 10.6.7. Medallia Inc.
  - 10.6.7.1. Participant's Overview
  - 10.6.7.2. Financial Performance
  - 10.6.7.3. Product Benchmarking
  - 10.6.7.4. Recent Developments
- 10.6.8. Salesforce.com, inc.
  - 10.6.8.1. Participant's Overview
  - 10.6.8.2. Financial Performance
  - 10.6.8.3. Product Benchmarking
  - 10.6.8.4. Recent Developments
- 10.6.9. SmartKarrot
  - 10.6.9.1. Participant's Overview
  - 10.6.9.2. Financial Performance
  - 10.6.9.3. Product Benchmarking
  - 10.6.9.4. Recent Developments
- 10.6.10. Totango
  - 10.6.10.1. Participant's Overview
  - 10.6.10.2. Financial Performance
  - 10.6.10.3. Product Benchmarking
  - 10.6.10.4. Recent Developments

Product Code: GVR-4-68040-376-5

List of Tables

Table 1 Customer success platforms market (USD Billion), 2018 - 2030
Table 2 Global customer success platforms market estimates and forecasts by region, (USD Billion), 2018 - 2030
Table 3 Global customer success platforms market estimates and forecasts by component, (USD Billion), 2018 - 2030
Table 4 Global customer success platforms market estimates and forecasts by deployment, (USD Billion), 2018 - 2030
Table 5 Global customer success platforms market estimates and forecasts by enterprise size, (USD Billion), 2018 - 2030
Table 6 Global customer success platforms market estimates and forecasts by application, (USD Billion), 2018 - 2030
Table 7 Global customer success platforms market estimates and forecasts by end use, (USD Billion), 2018 - 2030
Table 8 Components market by region, 2018 - 2030 (USD Billion)
Table 9 Platform market by region, 2018 - 2030 (USD Billion)
Table 10 Services market by region, 2018 - 2030 (USD Billion)
Table 11 Deployment mode market by region, 2018 - 2030 (USD Billion)
Table 12 On-premise market by region, 2018 - 2030 (USD Billion)
Table 13 Cloud market by region, 2018 - 2030 (USD Billion)
Table 14 Enterprise Size market by region, 2018 - 2030 (USD Billion)
Table 15 SMEs market by region, 2018 - 2030 (USD Billion)
Table 16 Large enterprises market by region, 2018 - 2030 (USD Billion)
Table 17 Application market by region, 2018 - 2030 (USD Billion)
Table 18 Sales & marketing optimization market by region, 2018 - 2030 (USD Billion)
Table 19 Customer service market by region, 2018 - 2030 (USD Billion)
Table 20 Risk & compliance management market by region, 2018 - 2030 (USD Billion)
Table 21 Reporting & Analytics market by region, 2018 - 2030 (USD Billion)
Table 22 Customer segmentation & onboarding market by region, 2018 - 2030 (USD Billion)
Table 23 End use market by region, 2018 - 2030 (USD Billion)
Table 24 BFSI market by region, 2018 - 2030 (USD Billion)
Table 25 Retail and e-commerce market by region, 2018 - 2030 (USD Billion)
Table 26 Telecommunications and IT market by region, 2018 - 2030 (USD Billion)
Table 27 Manufacturing market by region, 2018 - 2030 (USD Billion)
Table 28 Transportation and logistics market by region, 2018 - 2030 (USD Billion)
Table 29 Government and defence market by region, 2018 - 2030 (USD Billion)
Table 30 Healthcare and life sciences market by region, 2018 - 2030 (USD Billion)
Table 31 Media and entertainment market by region, 2018 - 2030 (USD Billion)
Table 32 Travel and hospitality market by region, 2018 - 2030 (USD Billion)
Table 33 Others market by region, 2018 - 2030 (USD Billion)
Table 34 North America customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 35 North America customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 36 North America customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 37 North America customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 38 North America customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 39 U.S. customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 40 U.S. customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 41 U.S. customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 42 U.S. customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 43 U.S. customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 44 Canada customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 45 Canada customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 46 Canada customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 47 Canada customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 48 Canada customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 49 Mexico customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 50 Mexico customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 51 Mexico customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 52 Mexico customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 53 Mexico customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 54 Europe customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 55 Europe customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 56 Europe customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 57 Europe customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 58 Europe customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 59 UK customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 60 UK customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 61 UK customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 62 UK customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 63 UK customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 64 Germany customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 65 Germany customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 66 Germany customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 67 Germany customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 68 Germany customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 69 France customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 70 France customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 71 France customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 72 France customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 73 France customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 74 Asia Pacific customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 75 Asia Pacific customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 76 Asia Pacific customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 77 Asia Pacific customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 78 Asia Pacific customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 79 China customer success platforms market, by component, 2018 - 2030 (Revenue,USD Billion)
Table 80 China customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 81 China customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 82 China customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 83 China customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 84 India management market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 85 India customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 86 India customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 87 India customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 88 India customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 89 Japan customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 90 Japan customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 91 Japan customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 92 Japan customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 93 Japan customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 94 Australia customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 95 Australia customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 96 Australia customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 97 Australia customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 98 Australia customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 99 South Korea customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 100 South Korea customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 101 South Korea customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 102 South Korea customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 103 South Korea customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 104 Latin America customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 105 Latin America customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 106 Latin America customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 107 Latin America customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 108 Latin America customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 109 Brazil customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 110 Brazil customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 111 Brazil customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 112 Brazil customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 113 Brazil customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 114 MEA customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 115 MEA customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 116 MEA customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 117 MEA customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 118 MEA customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 119 UAE customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 120 UAE customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 121 UAE customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 122 UAE customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 123 UAE customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 124 Saudi Arabia customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 125 Saudi Arabia customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 126 Saudi Arabia customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 127 Saudi Arabia customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 128 Saudi Arabia customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)
Table 129 South Africa customer success platforms market, by component, 2018 - 2030 (Revenue, USD Billion)
Table 130 South Africa customer success platforms market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 131 South Africa customer success platforms market, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
Table 132 South Africa customer success platforms market, by application, 2018 - 2030 (Revenue, USD Billion)
Table 133 South Africa customer success platforms market, by end use, 2018 - 2030 (Revenue, USD Billion)z

List of Figures

Fig. 1 Customer Success Platforms Market Segmentation
Fig. 2 Market landscape
Fig. 3 Information Procurement
Fig. 4 Data Analysis Models
Fig. 5 Market Formulation and Validation
Fig. 6 Data Validating & Publishing
Fig. 7 Market Snapshot
Fig. 8 Segment Snapshot (1/3)
Fig. 9 Segment Snapshot (2/3)
Fig. 10 Segment Snapshot (3/3)
Fig. 11 Competitive Landscape Snapshot
Fig. 12 Customer Success Platforms: Industry Value Chain Analysis
Fig. 13 Customer Success Platforms: Market Dynamics
Fig. 14 Customer Success Platforms: PORTER's Analysis
Fig. 15 Customer Success Platforms: PESTEL Analysis
Fig. 16 Customer Success Platforms Share by Component, 2023 & 2030 (USD Billion)
Fig. 17 Customer Success Platforms, by Component: Market Share, 2023 & 2030
Fig. 18 Platform Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 19 Services Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 20 Customer Success Platforms Share by Deployment, 2023 & 2030 (USD Billion)
Fig. 21 Customer Success Platforms Market, by Deployment: Market Share, 2023 & 2030
Fig. 22 On-premise Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 23 Cloud Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 24 Customer Success Platforms Share by Enterprise Size, 2023 & 2030 (USD Billion)
Fig. 25 Customer Success Platforms, by Enterprise Size: Market Share, 2023 & 2030
Fig. 26 SMEs Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 27 Large Enterprises Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 28 Customer Success Platforms Share by Application, 2023 & 2030 (USD Billion)
Fig. 29 Customer Success Platforms, by Application: Market Share, 2023 & 2030
Fig. 30 SMEs Sales & Marketing Optimization Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 31 Customer Service Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 32 Risk & Compliance Management Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 33 Reporting & Analytics Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 34 Customer Segmentation & Onboarding Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 35 Others Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 36 Customer Success Platforms Share by End Use, 2023 & 2030 (USD Billion)
Fig. 37 Customer Success Platforms , by End Use: Market Share, 2023 & 2030
Fig. 38 Retail and e-commerce Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 39 Telecommunications and IT Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 40 Manufacturing Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 41 Transportation and Logistics Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 42 Government and Defence Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 43 Healthcare and Life Sciences Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 44 Media and Entertainment Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 45 BFSI Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 46 Travel and Hospitality Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 47 Others Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 48 Regional Market place: Key Takeaways
Fig. 49 North America Customer Success Platforms Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 50 U.S. Customer Success Platforms Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 51 Canada Customer Success Platforms Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 52 Mexico Customer Success Platforms Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 53 Europe Customer Success Platforms Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 54 UK Customer Success Platforms Market Estimates and Forecasts, 2018 - 2030) (USD Billion)
Fig. 55 Germany Customer Success Platforms Market Estimates and Forecasts, (2018 - 2030) (USD Billion)
Fig. 56 France Customer Success Platforms Market Estimates and Forecasts, (2018 - 2030) (USD Billion)
Fig. 57 Asia Pacific Customer Success Platforms Market Estimates and Forecast, 2018 - 2030 (USD Billion)
Fig. 58 China Customer Success Platforms Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 59 India Customer Success Platforms Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 60 Japan Customer Success Platforms Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 61 Australia Customer Success Platforms Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 62 South Korea Customer Success Platforms Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 63 Latin America Customer Success Platforms Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 64 Brazil Customer Success Platforms Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 65 MEA Customer Success PlatformsMarket Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 66 Saudi Arabia Customer Success PlatformsMarket Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 67 UAE Customer Success PlatformsMarket Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 68 South Africa Customer Success PlatformsMarket Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 69 Key Company Categorization
Fig. 70 Company Market Positioning
Fig. 71 Key Company Market Share Analysis, 2023
Fig. 72 Strategic Framework