Business Process Outsourcing Market Size, Share & Trends Analysis Report By Service Type (Customer Services, Finance & Accounting), By Outsourcing Type (Onshore, Offshore), By Deployment, By End-use, By Region, And Segment Forecasts, 2024

The global business process outsourcing market size is anticipated to reach USD 525.23 billion by 2030, growing at a CAGR of 9.6% from 2024 to 2030, according to a new study by Grand View Research Inc. Factors such as the increasing demand for outsourcing services across human resources, BFSI, and IT & telecommunication industries and the rising inclination of organizations to focus on their core competencies are anticipated to drive the business process outsourcing (BPO) market. Moreover, the evolution of next-generation services such as personalized consumer experience, smart self-service, and rising consumer demand for multi-channel communication is anticipated to create opportunities for the market over the forecast period.

Over the last decade, the industry has experienced tremendous growth owing to benefits offered by business process outsourcing services, such as cost savings and increased flexibility. The global service industry has witnessed a dynamic shift with the advancement of the information and communication technology. Outsourcing business processes enables organizations to cut costs by shifting operations to nearshore or offshore locations, leveraging a low-cost and dynamic talent pool to meet business requirements. Additionally, the rising adoption of cloud-based services, artificial intelligence, and robotic process automation in the BPO sector is expected to favor market growth in the coming years. Online interactions, cross-channel campaigns, and omnichannel communications are expected to be pivotal in improving customer engagement processes.

The global business process outsourcing market continues to experience robust growth driven by several key factors. Technological advancements, particularly in automation, artificial intelligence, and data analytics, are revolutionizing BPO operations, enhancing efficiency, and enabling more sophisticated services. Companies are increasingly focusing on core competencies while outsourcing non-core functions to specialized BPO providers, driving demand for outsourcing services. Additionally, globalization and the expansion of businesses into new markets are fueling the need for scalable and cost-effective solutions, further propelling the market's growth. Moreover, emerging trends such as the gig economy and the rise of digital-first customer service are reshaping the BPO landscape, offering new opportunities for growth and innovation within the industry.

Business Process Outsourcing Market Report Highlights:

The Training and Development Outsourcing segment is expected to register the highest CAGR of around 11% over the forecast period. Outsourcing allows companies to tap into a pool of expertise and resources without investing in building their internal learning and development teams. Moreover, training employees requires time and resources from a company's core business activities. Outsourcing T&D frees up internal teams to focus on core competencies and strategic initiatives.
The onshore segment is expected to register the highest CAGR of 10.0% over the forecast period. Onshore outsourcing minimizes risks associated with intellectual property theft, data security breaches, and political instability, which can be concerns of offshore outsourcing.
The cloud segment is expected to register the highest CAGR of 11.2% from 2024 to 2030. Cloud-based BPO eliminates the need for companies to invest in expensive hardware, software licenses, and IT infrastructure to manage BPO operations. Cloud providers handle these aspects, leading to significant cost savings.
The retail segment is expected to register the highest CAGR of 13.6% from 2024 to 2030. With massive data sets and real-time data analysis, outsourcing offers businesses a deeper understanding of consumer expectations. With the aid of a data entry services provider, companies can focus on market trends, best-selling products, and tracking returns, among others, to make informed decisions.
The Asia Pacific region is expected to register the highest CAGR of around 11.0% from 2024 to 2030. The market is expected to witness significant growth owing to the advances in digital technologies, the increasing number of e-commerce platforms, and the rising preference for outsourcing non-core services across various industries, including telecommunications, BFSI, healthcare, retail, and travel & hospitality.

Product Code: GVR-2-68038-484-0

Chapter 1. Methodology and Scope

1.1. Market Segmentation and Scope
1.2. Market Definitions
1.3. Research Methodology
- 1.3.1. Information Procurement
- 1.3.2. Information or Data Analysis
- 1.3.3. Market Formulation & Data Visualization
- 1.3.4. Data Validation & Publishing
1.4. Research Scope and Assumptions
- 1.4.1. List of Data Sources

Chapter 2. Executive Summary

2.1. Market Outlook
2.2. Segment Outlook
2.3. Competitive Insights

Chapter 3. Business Process Outsourcing Market Variables, Trends, & Scope

3.1. Market Introduction/Lineage Outlook
3.2. Industry Value Chain Analysis
3.3. Market Dynamics
- 3.3.1. Market Drivers Analysis
- 3.3.2. Market Restraints Analysis
- 3.3.3. Market Opportunity Analysis
3.4. Business Process Outsourcing Market Analysis Tools
- 3.4.1. Porter's Analysis
  - 3.4.1.1. Bargaining power of the suppliers
  - 3.4.1.2. Bargaining power of the buyers
  - 3.4.1.3. Threats of substitution
  - 3.4.1.4. Threats from new entrants
  - 3.4.1.5. Competitive rivalry
- 3.4.2. PESTEL Analysis
  - 3.4.2.1. Political landscape
  - 3.4.2.2. Economic and Social landscape
  - 3.4.2.3. Technological landscape
  - 3.4.2.4. Environmental landscape
  - 3.4.2.5. Legal landscape

Chapter 4. Business Process Outsourcing Market: Service Type Estimates & Trend Analysis

4.1. Segment Dashboard
4.2. Business Process Outsourcing Market: Service Type Movement Analysis, 2023 & 2030 (USD Billion)
4.3. Finance & Accounting
- 4.3.1. Finance & Accounting Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.4. Human Resource
- 4.4.1. Human Resources Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.5. KPO
- 4.5.1. KPO Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.6. Procurement & Supply Chain
- 4.6.1. Procurement & Supply Chain Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.7. Customer Services
- 4.7.1. Customer Services Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.8. Sales & Marketing
- 4.8.1. Sales & Marketing Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.9. Logistics
- 4.9.1. Logistics Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.10. Training and Development Outsourcing
- 4.10.1. Training and Development Outsourcing Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.11. Others
- 4.11.1. Other Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 5. Business Process Outsourcing Market: Outsourcing Type Estimates & Trend Analysis

5.1. Segment Dashboard
5.2. Business Process Outsourcing Market: Outsourcing Type Movement Analysis, 2023 & 2030 (USD Billion)
5.3. Onshore
- 5.3.1. Onshore Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
5.4. Offshore
- 5.4.1. Offshore Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
5.5. Nearshore
- 5.5.1. Nearshore Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 6. Business Process Outsourcing Market: Deployment Estimates & Trend Analysis

6.1. Segment Dashboard
6.2. Business Process Outsourcing Market: Deployment Movement Analysis, 2023 & 2030 (USD Billion)
6.3. On premise
- 6.3.1. On premise Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
6.4. Cloud
- 6.4.1. Cloud Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 7. Business Process Outsourcing Market: End-use Estimates & Trend Analysis

7.1. Segment Dashboard
7.2. Business Process Outsourcing Market: End-use Movement Analysis, 2023 & 2030 (USD Billion)
7.3. BFSI
- 7.3.1. BFSI Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.4. Healthcare
- 7.4.1. Healthcare Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.5. Manufacturing
- 7.5.1. Manufacturing Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.6. IT & Telecommunications
- 7.6.1. IT & Telecommunication Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.7. Education
- 7.7.1. Education Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.8. Retail
- 7.8.1. Retail Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.9. Government & Defense
- 7.9.1. Government & Defense Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.10. Others
- 7.10.1. Others Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 8. Business Process Outsourcing Market: Regional Estimates & Trend Analysis

8.1. Business Process Outsourcing Market Share by Region, 2023 & 2030 (USD Billion)
8.2. North America
- 8.2.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.2.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.2.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.2.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
- 8.2.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.2.6. U.S.
  - 8.2.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.2.6.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.2.6.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.2.6.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
  - 8.2.6.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.2.7. Canada
  - 8.2.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.2.7.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.2.7.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.2.7.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
  - 8.2.7.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.2.8. Mexico
  - 8.2.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.2.8.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.2.8.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.2.8.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
  - 8.2.8.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
8.3. Europe
- 8.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.3.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.3.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.3.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
- 8.3.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.3.6. UK
  - 8.3.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.3.6.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.3.6.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.3.6.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
  - 8.3.6.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.3.7. Germany
  - 8.3.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.3.7.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.3.7.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.3.7.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
  - 8.3.7.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.3.8. France
  - 8.3.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.3.8.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.3.8.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.3.8.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
  - 8.3.8.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
8.4. Asia Pacific
- 8.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.4.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.4.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.4.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
- 8.4.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.4.6. China
  - 8.4.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.4.6.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.4.6.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.4.6.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
  - 8.4.6.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.4.7. India
  - 8.4.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.4.7.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.4.7.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.4.7.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
  - 8.4.7.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.4.8. Japan
  - 8.4.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.4.8.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.4.8.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.4.8.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
  - 8.4.8.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.4.9. Australia
  - 8.4.9.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.4.9.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.4.9.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.4.9.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
  - 8.4.9.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.4.10. South Korea
  - 8.4.10.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.4.10.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.4.10.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.4.10.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
  - 8.4.10.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.4.11. Singapore
  - 8.4.11.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.4.11.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.4.11.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.4.11.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
  - 8.4.11.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.4.12. Malaysia
  - 8.4.12.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.4.12.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.4.12.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.4.12.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
  - 8.4.12.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
8.5. Latin America
- 8.5.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.5.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.5.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.5.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
- 8.5.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.5.6. Brazil
  - 8.5.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.5.6.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.5.6.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.5.6.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
  - 8.5.6.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
8.6. Middle East & Africa
- 8.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.6.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.6.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.6.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
- 8.6.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.6.6. UAE
  - 8.6.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.6.6.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.6.6.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.6.6.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
  - 8.6.6.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.6.7. KSA
  - 8.6.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.6.7.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.6.7.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.6.7.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
  - 8.6.7.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.6.8. South Africa
  - 8.6.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.6.8.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.6.8.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.6.8.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
  - 8.6.8.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)

Chapter 9. Competitive Landscape

9.1. Recent Developments & Impact Analysis by Key Market Participants
9.2. Company Categorization
9.3. Company Market Share Analysis
9.4. Company Heat Map Analysis
9.5. Strategy Mapping
- 9.5.1. Expansion
- 9.5.2. Mergers & Acquisition
- 9.5.3. Partnerships & Collaborations
- 9.5.4. New Product Launches
- 9.5.5. Research And Development
9.6. Company Profiles
- 9.6.1. Accenture Plc
  - 9.6.1.1. Participant's Overview
  - 9.6.1.2. Financial Performance
  - 9.6.1.3. Product Benchmarking
  - 9.6.1.4. Recent Developments
- 9.6.2. Amdocs
  - 9.6.2.1. Participant's Overview
  - 9.6.2.2. Financial Performance
  - 9.6.2.3. Product Benchmarking
  - 9.6.2.4. Recent Developments
- 9.6.3. Capgemini
  - 9.6.3.1. Participant's Overview
  - 9.6.3.2. Financial Performance
  - 9.6.3.3. Product Benchmarking
  - 9.6.3.4. Recent Developments
- 9.6.4. CBRE
  - 9.6.4.1. Participant's Overview
  - 9.6.4.2. Financial Performance
  - 9.6.4.3. Product Benchmarking
  - 9.6.4.4. Recent Developments
- 9.6.5. Cognizant
  - 9.6.5.1. Participant's Overview
  - 9.6.5.2. Financial Performance
  - 9.6.5.3. Product Benchmarking
  - 9.6.5.4. Recent Developments
- 9.6.6. Delta BPO Solutions
  - 9.6.6.1. Participant's Overview
  - 9.6.6.2. Financial Performance
  - 9.6.6.3. Product Benchmarking
  - 9.6.6.4. Recent Developments
- 9.6.7. Go4Customer
  - 9.6.7.1. Participant's Overview
  - 9.6.7.2. Financial Performance
  - 9.6.7.3. Product Benchmarking
  - 9.6.7.4. Recent Developments
- 9.6.8. HCL Technologies Limited
  - 9.6.8.1. Participant's Overview
  - 9.6.8.2. Financial Performance
  - 9.6.8.3. Product Benchmarking
  - 9.6.8.4. Recent Developments
- 9.6.9. Infosys Limited
  - 9.6.9.1. Participant's Overview
  - 9.6.9.2. Financial Performance
  - 9.6.9.3. Product Benchmarking
  - 9.6.9.4. Recent Developments
- 9.6.10. International Business Machines Corporation
  - 9.6.10.1. Participant's Overview
  - 9.6.10.2. Financial Performance
  - 9.6.10.3. Product Benchmarking
  - 9.6.10.4. Recent Developments
- 9.6.11. NCR Corporation
  - 9.6.11.1. Participant's Overview
  - 9.6.11.2. Financial Performance
  - 9.6.11.3. Product Benchmarking
  - 9.6.11.4. Recent Developments
- 9.6.12. SODEXO
  - 9.6.12.1. Participant's Overview
  - 9.6.12.2. Financial Performance
  - 9.6.12.3. Product Benchmarking
  - 9.6.12.4. Recent Developments
- 9.6.13. Teleperformance
  - 9.6.13.1. Participant's Overview
  - 9.6.13.2. Financial Performance
  - 9.6.13.3. Product Benchmarking
  - 9.6.13.4. Recent Developments
- 9.6.14. TTEC Holdings, Inc.,
  - 9.6.14.1. Participant's Overview
  - 9.6.14.2. Financial Performance
  - 9.6.14.3. Product Benchmarking
  - 9.6.14.4. Recent Developments
- 9.6.15. Wipro Enterprises Private Limited
  - 9.6.15.1. Participant's Overview
  - 9.6.15.2. Financial Performance
  - 9.6.15.3. Product Benchmarking
  - 9.6.15.4. Recent Developments

Product Code: GVR-2-68038-484-0

List of Tables

Table 1 Global Business Process Outsourcing market 2018 - 2030 (USD Billion)
Table 2 Global business process outsourcing market estimates and forecasts by region, 2018 - 2030 (USD Billion)
Table 3 Global business process outsourcing market estimates and forecasts by service type, 2018 - 2030 (USD Billion)
Table 4 Global business process outsourcing market estimates and forecasts by outsourcing type, 2018 - 2030 (USD Billion)
Table 5 Global business process outsourcing market estimates and forecasts by deployment, 2018 - 2030 (USD Billion)
Table 6 Global business process outsourcing market estimates and forecasts by end-use, 2018 - 2030 (USD Billion)
Table 7 Service type market by region, 2018 - 2030 (USD Billion)
Table 8 Finance & Accounting by region, 2018 - 2030 (USD Billion)
Table 9 Human Resource by region, 2018 - 2030 (USD Billion)
Table 10 KPO by region, 2018 - 2030 (USD Billion)
Table 11 Procurement & Supply Chain by region, 2018 - 2030 (USD Billion)
Table 12 Customer Services by region, 2018 - 2030 (USD Billion)
Table 13 Sales & Marketing by region, 2018 - 2030 (USD Billion)
Table 14 Logistics by region, 2018 - 2030 (USD Billion)
Table 15 Training and Development Outsourcing by region, 2018 - 2030 (USD Billion)
Table 16 Others by region, 2018 - 2030 (USD Billion)
Table 17 Outsourcing type market by region, 2018 - 2030 (USD Billion)
Table 18 Onshore market by region, 2018 - 2030 (USD Billion)
Table 19 Offshore market by region, 2018 - 2030 (USD Billion)
Table 20 Nearshore market by region, 2018 - 2030 (USD Billion)
Table 21 Deployment market by region, 2018 - 2030 (USD Billion)
Table 22 On premise market by region, 2018 - 2030 (USD Billion)
Table 23 Cloud market by region, 2018 - 2030 (USD Billion)
Table 24 End use market by region, 2018 - 2030 (USD Billion)
Table 25 BFSI market by region, 2018 - 2030 (USD Billion)
Table 26 Healthcare market by region, 2018 - 2030 (USD Billion)
Table 27 Manufacturing market by region, 2018 - 2030 (USD Billion)
Table 28 IT & Telecommunications market by region, 2018 - 2030 (USD Billion)
Table 29 Retail market by region, 2018 - 2030 (USD Billion)
Table 30 Government & defense market by region, 2018 - 2030 (USD Billion)
Table 31 Others market by region, 2018 - 2030 (USD Billion)
Table 32 North America business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 33 North America business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 34 North America business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 35 North America business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 36 U.S. business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 37 U.S. business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 38 U.S. business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 39 U.S. business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 40 Canada business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 41 Canada business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 42 Canada business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 43 Canada business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 44 Mexico business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 45 Mexico business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 46 Mexico business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 47 Mexico business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 48 Europe business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 49 Europe business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 50 Europe business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 51 Europe business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 52 UK business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 53 UK business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 54 UK business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 55 UK business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 56 Germany business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 57 Germany business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 58 Germany business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 59 Germany business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 60 France business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 61 France business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 62 France business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 63 France business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 64 Asia Pacific business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 65 Asia Pacific business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 66 Asia Pacific business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 67 Asia Pacific business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 68 China business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 69 China business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 70 China business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 71 China business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 72 India business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 73 India business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 74 India business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 75 India business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 76 Japan business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 77 Japan business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 78 Japan business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 79 Japan business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 80 Australia business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 81 Australia business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 82 Australia business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 83 Australia business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 84 South Korea business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 85 South Korea business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 86 South Korea business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 87 South Korea business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 88 Singapore business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 89 Singapore business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 90 Singapore business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 91 Singapore business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 92 Malaysia business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 93 Malaysia business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 94 Malaysia business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 95 Malaysia business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 96 Latin America business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 97 Latin America business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 98 Latin America business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 99 Latin America business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 100 Brazil business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 101 Brazil business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 102 Brazil business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 103 Brazil business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 104 MEA business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 105 MEA business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 106 MEA business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 107 MEA business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 108 UAE business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 109 UAE business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 110 UAE business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 111 UAE business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 112 KSA business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 113 KSA business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 114 KSA business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 115 KSA business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 116 South Africa business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 117 South Africa business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 118 South Africa business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
Table 119 South Africa business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)

List of Figures

Fig. 1 Business Process Outsourcing Market Segmentation
Fig. 2 Market landscape
Fig. 3 Information Procurement
Fig. 4 Data Analysis Models
Fig. 5 Market Formulation and Validation
Fig. 6 Data Validating & Publishing
Fig. 7 Market Snapshot
Fig. 8 Segment Snapshot (1/2)
Fig. 9 Segment Snapshot (2/2)
Fig. 10 Competitive Landscape Snapshot
Fig. 11 Business Process Outsourcing Market: Industry Value Chain Analysis
Fig. 12 Business Process Outsourcing Market: Market Dynamics
Fig. 13 Business Process Outsourcing Market: PORTER's Analysis
Fig. 14 Business Process Outsourcing Market: PESTEL Analysis
Fig. 15 Business Process Outsourcing Market Share by Service Type, 2023 & 2030 (USD Billion)
Fig. 16 Business Process Outsourcing Market, by Service Type: Market Share, 2023 & 2030
Fig. 17 Finance & Accounting Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 18 Human Resource Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 19 KPO Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 20 Procurement & Supply Chain Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 21 Customer Services Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 22 Sales & Marketing Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 23 Logistics Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 24 Training and Development Outsourcing Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 25 Others Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 26 Business Process Outsourcing Market Share by Outsourcing Type, 2023 & 2030 (USD Billion)
Fig. 27 Business Process Outsourcing Market, by Outsourcing Type: Market Share, 2023 & 2030
Fig. 28 Onshore Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 29 Offshore Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 30 Nearshore Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 31 Business Process Outsourcing Market Share by Deployment, 2023 & 2030 (USD Billion)
Fig. 32 Business Process Outsourcing Market, by Deployment: Market Share, 2023 & 2030
Fig. 33 On premise Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 34 Cloud Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 35 Business Process Outsourcing Market Share by End-use, 2023 & 2030 (USD Billion)
Fig. 36 Business Process Outsourcing Market, by End-use: Market Share, 2023 & 2030
Fig. 37 BFSI Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 38 Healthcare Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 39 Manufacturing Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 40 IT & Telecommunications Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 41 Retail Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 42 Government & Defense Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 43 Others Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 44 Regional Marketplace: Key Takeaways
Fig. 45 North America Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 46 U.S. Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 47 Canada Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 48 Mexico Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 49 Europe Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 50 UK Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030) (USD Billion)
Fig. 51 Germany Business Process Outsourcing Market Estimates and Forecasts, (2018 - 2030) (USD Billion)
Fig. 52 France Business Process Outsourcing Market Estimates and Forecasts, (2018 - 2030) (USD Billion)
Fig. 53 Asia Pacific Business Process Outsourcing Market Estimates and Forecast, 2018 - 2030 (USD Billion)
Fig. 54 China Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 55 India Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 56 Japan Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 57 South Korea Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 58 Australia Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 59 Singapore Business Process Outsourcing Market Estimates and Forecasts, (2018 - 2030) (USD Billion)
Fig. 60 Malaysia Business Process Outsourcing Market Estimates and Forecasts, (2018 - 2030) (USD Billion)
Fig. 61 Latin America Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 62 Brazil Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 63 MEA Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 64 KSA Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 65 UAE Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 66 South Africa Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 67 Key Company Categorization
Fig. 68 Company Market Positioning
Fig. 69 Key Company Market Share Analysis, 2023
Fig. 70 Strategic Framework

Business Process Outsourcing Market Size, Share & Trends Analysis Report By Service Type (Customer Services, Finance & Accounting), By Outsourcing Type (Onshore, Offshore), By Deployment, By End-use, By Region, And Segment Forecasts, 2024 - 2030

Description

Table of Contents

List of Tables

Business Process Outsourcing Market Growth & Trends:

Business Process Outsourcing Market Report Highlights:

Table of Contents

Chapter 1. Methodology and Scope

Chapter 2. Executive Summary

Chapter 3. Business Process Outsourcing Market Variables, Trends, & Scope

Chapter 4. Business Process Outsourcing Market: Service Type Estimates & Trend Analysis

Chapter 5. Business Process Outsourcing Market: Outsourcing Type Estimates & Trend Analysis

Chapter 6. Business Process Outsourcing Market: Deployment Estimates & Trend Analysis

Chapter 7. Business Process Outsourcing Market: End-use Estimates & Trend Analysis

Chapter 8. Business Process Outsourcing Market: Regional Estimates & Trend Analysis

Chapter 9. Competitive Landscape

List of Tables

List of Figures