PUBLISHER: Grand View Research | PRODUCT CODE: 1493478
PUBLISHER: Grand View Research | PRODUCT CODE: 1493478
The global finance and accounting business process outsourcing market size is expected to reach USD 110.74 billion by 2030, exhibiting a CAGR of 9.3% from 2024 to 2030, according to a new study by Grand View Research, Inc. Innovation, global competition, and new technologies are the key driving factors behind the expansion and growth of the finance & accounting business process outsourcing (BPO) industry. Technologies such as robotic process automation (RPA) that have emerged over the past few years have influenced the F &A BPO market.
RPA with its speed, efficiency, and cost savings abilities is slowly making its way into all industries and all types of business processes. Robotic process automation has also emerged as the fastest-growing trend in finance & accounting BPO, particularly in the management sector, providing high-value creation with fast time-to-value and notable cost savings. These developments would further drive the market's growth during the forecast period.
Earlier, the customer service industry was entirely reliant upon Interactive Voice Response (IVR) and websites for transferring a call to the correct representative. However, nowadays most of the people have at least one social media account, resulting in a significant shift in consumer behavior. Social media browsing has recently become the third most popular online activity. Companies have now realized the importance of social media as it provides consumer data and feedback that can enhance a company's ability to analyze impending trends and innovate.
Enterprises are aggressively investing in real-time customer engagement instead of call center software programs, which will allow them to procure first-hand product insights and turn concerns into new solutions or products that will address the upcoming challenges. This change in customer management is considered a huge opportunity by the finance & accounting business process outsourcing industry service providers.