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PUBLISHER: Grand View Research | PRODUCT CODE: 1405939

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PUBLISHER: Grand View Research | PRODUCT CODE: 1405939

Contact Center Analytics Market Size, Share & Trends Analysis Report By Solution, By Service, By Deployment, By Enterprise Size, By Application, By End-use, By Region, And Segment Forecasts, 2023 - 2030

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Description

Table of Contents

List of Tables

Contact Center Analytics Market Growth & Trends:

The global contact center analytics market size is expected to reach USD 5.75 billion by 2030, expanding at a CAGR of 19.7% from 2023 to 2030, according to a new report by Grand View Research, Inc. The growing need among contact center companies to track and measure business performance at each level is expected to drive market growth. Contact center analytics also enables companies to reduce overhead and operational expenses. The funding raised by contact center service providers is also expected to drive market growth. For instance, in May 2021, ASAPP, Inc., an Artificial Intelligence (AI) research-driven customer experience company, announced that it raised USD 120 million. The company would use this funding to expand its portfolio and market reach.

Companies are entering into partnerships with technology solution providers to enhance their offerings. For instance, in July 2021, Clarabridge, Inc., a speech analytics provider, announced that it had joined Five9's ISV Partner Program, a provider of intelligent cloud contact centers. This partnership provided Five9's clients the ability to connect contact center analytics and management. The COVID-19 pandemic has positively impacted the market growth in 2021. The pandemic has driven automation and digitalization initiatives across contact centers due to changing customer needs and employee working structures. Contact center agents have shifted to a remote working model due to the pandemic to stem the spread of the virus, which creates the need for contact center analytics among contact centers of various companies.:

Contact Center Analytics Market Report Highlights:

  • The speech analytics solutions segment dominated the market in 2022 due to the wide usage of these solutions in improving service quality, customer experience, and reducing operating expenses
  • The integration & deployment services segment dominated the market in 2022 and is expected to retain its dominance over the forecast period due to the high demand for these services among organizations to reduce data loss or theft
  • The hosted deployment segment is expected to witness the fastest CAGR over the forecast period. Hosted deployment helps eliminate the need to regularly upgrade systems
  • The SME segment is expected to witness the fastest CAGR during the forecast period. Analytics solutions are widely adopted by many SMEs as these solutions help track customer data and improve agent productivity
  • The workforce optimization application segment is expected to register the fastest CAGR over the forecast period. Workforce optimization solutions offer several analytics capabilities, such as quality management and interaction analytics, which enable contact centers to improve their workforce operations
  • The North American Customer Service Management Association (NACSMA) is focusing on promoting the use of advanced technologies in the contact center industry and helping enterprises in delivering enhanced customer experience. This is expected to drive the growth of the regional market
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Product Code: GVR-4-68039-075-9

Table of Contents

Chapter 1. Methodology and Scope

  • 1.1. Market Segmentation & Scope
    • 1.1.1. Solution
    • 1.1.2. Service
    • 1.1.3. Deployment
    • 1.1.4. Enterprise size
    • 1.1.5. Application
    • 1.1.6. End-use
    • 1.1.7. Regional scope
    • 1.1.8. Estimates and forecast timeline
  • 1.2. Research Methodology
  • 1.3. Information Procurement
    • 1.3.1. Purchased database
    • 1.3.2. GVR's internal database
    • 1.3.3. Secondary sources
    • 1.3.4. Primary research
    • 1.3.5. Details of primary research
  • 1.4. Information or Data Analysis
  • 1.5. Market Formulation & Validation
  • 1.6. Model Details
  • 1.7. List of Secondary Sources
  • 1.8. List of Primary Sources
  • 1.9. Objectives

Chapter 2. Executive Summary

  • 2.1. Market Outlook
  • 2.2. Segment Outlook
    • 2.2.1. Solution outlook
    • 2.2.2. Service outlook
    • 2.2.3. Deployment outlook
    • 2.2.4. Enterprise size outlook
    • 2.2.5. Application outlook
    • 2.2.6. End-use outlook
    • 2.2.7. Regional outlook
  • 2.3. Competitive Insights

Chapter 3. Contact Center Analytics Market Variables, Trends & Scope

  • 3.1. Market Lineage Outlook
  • 3.2. Industry Value Chain Analysis
  • 3.3. Market Dynamics
    • 3.3.1. Market driver analysis
    • 3.3.2. Market restraint analysis
    • 3.3.3. Market opportunity analysis
  • 3.4. Contact Center Analytics Market Analysis Tools
    • 3.4.1. Industry analysis - Porter's Five Forces
      • 3.4.1.1. Supplier power
      • 3.4.1.2. Buyer power
      • 3.4.1.3. Substitution threat
      • 3.4.1.4. Threat of new entrant
      • 3.4.1.5. Competitive rivalry
    • 3.4.2. PESTEL analysis
      • 3.4.2.1. Political landscape
      • 3.4.2.2. Technological landscape
      • 3.4.2.3. Economic landscape
      • 3.4.2.4. Social landscape

Chapter 4. Contact Center Analytics Market: Solution Estimates & Trend Analysis

  • 4.1. Contact Center Analytics Market: Key Takeaways
  • 4.2. Contact Center Analytics Market: Movement & Market Share Analysis, 2022 & 2030
  • 4.3. Cross-channel Analytics
    • 4.3.1. Cross-channel analytics market estimates and forecasts, 2017 to 2030 (USD Million)
  • 4.4. Performance Analytics
    • 4.4.1. Performance analytics market estimates and forecasts, 2017 to 2030 (USD Million)
  • 4.5. Predictive Analytics
    • 4.5.1. Predictive analytics market estimates and forecasts, 2017 to 2030 (USD Million)
  • 4.6. Speech Analytics
    • 4.6.1. Speech analytics market estimates and forecasts, 2017 to 2030 (USD Million)
  • 4.7. Text Analytics
    • 4.7.1. Text analytics market estimates and forecasts, 2017 to 2030 (USD Million)

Chapter 5. Contact Center Analytics Market: Service Estimates & Trend Analysis

  • 5.1. Contact Center Analytics Market: Key Takeaways
  • 5.2. Contact Center Analytics Market: Movement & Market Share Analysis, 2022 & 2030
  • 5.3. Integration & Deployment
    • 5.3.1. Integration & deployment market estimates and forecasts, 2017 to 2030 (USD Million)
  • 5.4. Support & Maintenance
    • 5.4.1. Support & maintenance market estimates and forecasts, 2017 to 2030 (USD Million)
  • 5.5. Training & Consulting
    • 5.5.1. Training & consulting market estimates and forecasts, 2017 to 2030 (USD Million)
  • 5.6. Managed Services
    • 5.6.1. Managed services market estimates and forecasts, 2017 to 2030 (USD Million)

Chapter 6. Contact Center Analytics Market: Deployment Estimates & Trend Analysis

  • 6.1. Contact Center Analytics Market: Key Takeaways
  • 6.2. Contact Center Analytics Market: Movement & Market Share Analysis, 2022 & 2030
  • 6.3. Hosted
    • 6.3.1. Hosted market estimates and forecasts, 2017 to 2030 (USD Million)
  • 6.4. On-premise
    • 6.4.1. On-premise market estimates and forecasts, 2017 to 2030 (USD Million)

Chapter 7. Contact Center Analytics Market: Enterprise Size Estimates & Trend Analysis

  • 7.1. Contact Center Analytics Market: Key Takeaways
  • 7.2. Contact Center Analytics Market: Movement & Market Share Analysis, 2022 & 2030
  • 7.3. Large Enterprise
    • 7.3.1. Large enterprise market estimates and forecasts, 2017 to 2030 (USD Million)
  • 7.4. Small & Medium Enterprises
    • 7.4.1. Small & medium enterprises market estimates and forecasts, 2017 to 2030 (USD Million)

Chapter 8. Contact Center Analytics Market: Application Estimates & Trend Analysis

  • 8.1. Contact Center Analytics Market: Key Takeaways
  • 8.2. Contact Center Analytics Market: Movement & Market Share Analysis, 2022 & 2030
  • 8.3. Automatic Call Distributor
    • 8.3.1. Automatic call distributor market estimates and forecasts, 2017 to 2030 (USD Million)
  • 8.4. Customer experience management
    • 8.4.1. Customer experience management market estimates and forecasts, 2017 to 2030 (USD Million)
  • 8.5. Log Management
    • 8.5.1. Log management market estimates and forecasts, 2017 to 2030 (USD Million)
  • 8.6. Real-time Monitoring & Reporting
    • 8.6.1. Real-time monitoring & reporting market estimates and forecasts, 2017 to 2030 (USD Million)
  • 8.7. Risk & Compliance Management
    • 8.7.1. Risk & compliance management market estimates and forecasts, 2017 to 2030 (USD Million)
  • 8.8. Workforce Optimization
    • 8.8.1. Workforce optimization market estimates and forecasts, 2017 to 2030 (USD Million)
  • 8.9. Others
    • 8.9.1. Others market estimates and forecasts, 2017 to 2030 (USD Million)

Chapter 9. Contact Center Analytics Market: End-use Estimates & Trend Analysis

  • 9.1. Contact Center Analytics Market: Key Takeaways
  • 9.2. Contact Center Analytics Market: Movement & Market Share Analysis, 2022 & 2030
  • 9.3. BFSI
    • 9.3.1. BFSI market estimates and forecasts, 2017 to 2030 (USD Million)
  • 9.4. Consumer Goods & Retail
    • 9.4.1. Consumer goods & retail market estimates and forecasts, 2017 to 2030 (USD Million)
  • 9.5. Government
    • 9.5.1. Government market estimates and forecasts, 2017 to 2030 (USD Million)
  • 9.6. Healthcare
    • 9.6.1. Healthcare market estimates and forecasts, 2017 to 2030 (USD Million)
  • 9.7. IT & Telecom
    • 9.7.1. IT & telecom market estimates and forecasts, 2017 to 2030 (USD Million)
  • 9.8. Travel & Hospitality
    • 9.8.1. Travel & hospitality market estimates and forecasts, 2017 to 2030 (USD Million)
  • 9.9. Others
    • 9.9.1. Others market estimates and forecasts, 2017 to 2030 (USD Million)

Chapter 10. Contact Center Analytics Market: Regional Estimates & Trend Analysis

  • 10.1. Regional Outlook
  • 10.2. Contact Center Analytics Market by Region: Key Takeaway
  • 10.3. North America
    • 10.3.1. North America Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
    • 10.3.2. U.S.
      • 10.3.2.1. U.S. Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
    • 10.3.3. Canada
      • 10.3.3.1. Canada Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
  • 10.4. Europe
    • 10.4.1. Europe Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
    • 10.4.2. UK
      • 10.4.2.1. UK Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
    • 10.4.3. Germany
      • 10.4.3.1. Germany Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
    • 10.4.4. France
      • 10.4.4.1. France Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
  • 10.5. Asia Pacific
    • 10.5.1. Asia Pacific Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
    • 10.5.2. Japan
      • 10.5.2.1. Japan Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
    • 10.5.3. China
      • 10.5.3.1. China Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
    • 10.5.4. India
      • 10.5.4.1. India Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
    • 10.5.5. Australia
      • 10.5.5.1. Australia Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
    • 10.5.6. South Korea
      • 10.5.6.1. South Korea Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
  • 10.6. Latin America
    • 10.6.1. Latin America Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
    • 10.6.2. Brazil
      • 10.6.2.1. Brazil Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
    • 10.6.3. Mexico
      • 10.6.3.1. Mexico Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
  • 10.7. MEA
    • 10.7.1. MEA Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
    • 10.7.2. Saudi Arabia
      • 10.7.2.1. Saudi Arabia Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
    • 10.7.3. South Africa
      • 10.7.3.1. South Africa Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
    • 10.7.4. UAE
      • 10.7.4.1. UAE Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)

Chapter 11. Competitive Landscape

  • 11.1. Recent Developments & Impact Analysis, By Key Market Participants
  • 11.2. Market Participant Categorization
    • 11.2.1. 8x8, Inc.
      • 11.2.1.1. Company overview
      • 11.2.1.2. Financial performance
      • 11.2.1.3. Product benchmarking
      • 11.2.1.4. Strategic initiatives
    • 11.2.2. CallMiner
      • 11.2.2.1. Company overview
      • 11.2.2.2. Financial performance
      • 11.2.2.3. Product benchmarking
      • 11.2.2.4. Strategic initiatives
    • 11.2.3. Cisco Systems, Inc.
      • 11.2.3.1. Company overview
      • 11.2.3.2. Financial performance
      • 11.2.3.3. Product benchmarking
      • 11.2.3.4. Strategic initiatives
    • 11.2.4. Enghouse Interactive
      • 11.2.4.1. Company overview
      • 11.2.4.2. Financial performance
      • 11.2.4.3. Product benchmarking
      • 11.2.4.4. Strategic initiatives
    • 11.2.5. Five9, Inc.
      • 11.2.5.1. Company overview
      • 11.2.5.2. Financial performance
      • 11.2.5.3. Product benchmarking
      • 11.2.5.4. Strategic initiatives
    • 11.2.6. Genesys
      • 11.2.6.1. Company overview
      • 11.2.6.2. Financial performance
      • 11.2.6.3. Product benchmarking
      • 11.2.6.4. Strategic initiatives
    • 11.2.7. Genpact Ltd.
      • 11.2.7.1. Company overview
      • 11.2.7.2. Financial performance
      • 11.2.7.3. Product benchmarking
      • 11.2.7.4. Strategic initiatives
    • 11.2.8. Mitel Networks Corp.
      • 11.2.8.1. Company overview
      • 11.2.8.2. Financial performance
      • 11.2.8.3. Product benchmarking
      • 11.2.8.4. Strategic initiatives
    • 11.2.9. NICE
      • 11.2.9.1. Company overview
      • 11.2.9.2. Financial performance
      • 11.2.9.3. Product benchmarking
      • 11.2.9.4. Strategic initiatives
    • 11.2.10. Oracle
      • 11.2.10.1. Company overview
      • 11.2.10.2. Financial performance
      • 11.2.10.3. Product benchmarking
      • 11.2.10.4. Strategic initiatives
    • 11.2.11. SAP SE
      • 11.2.11.1. Company overview
      • 11.2.11.2. Financial performance
      • 11.2.11.3. Product benchmarking
      • 11.2.11.4. Strategic initiatives
    • 11.2.12. Verint Systems Inc.
      • 11.2.12.1. Company overview
      • 11.2.12.2. Financial performance
      • 11.2.12.3. Product benchmarking
      • 11.2.12.4. Strategic initiatives
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Product Code: GVR-4-68039-075-9

List of Tables

  • Table 1 List of abbreviations
  • Table 2 North America contact center analytics market, by solution, 2017 - 2030 (USD Million)
  • Table 3 North America contact center analytics market, by service, 2017 - 2030 (USD Million)
  • Table 4 North America contact center analytics market, by deployment, 2017 - 2030 (USD Million)
  • Table 5 North America contact center analytics market, by enterprise size, 2017 - 2030 (USD Million)
  • Table 6 North America contact center analytics market, by end-use, 2017 - 2030 (USD Million)
  • Table 7 North America contact center analytics market, by region, 2017 to 2030 (USD Million)
  • Table 8 U.S. contact center analytics market, by solution, 2017 - 2030 (USD Million)
  • Table 9 U.S. contact center analytics market, by service, 2017 - 2030 (USD Million)
  • Table 10 U.S. contact center analytics market, by deployment, 2017 - 2030 (USD Million)
  • Table 11 U.S. contact center analytics market, by enterprise size, 2017 - 2030 (USD Million)
  • Table 12 U.S. contact center analytics market, by application, 2017 - 2030 (USD Million)
  • Table 13 U.S. contact center analytics market, by end-use, 2017 - 2030 (USD Million)
  • Table 14 Canada contact center analytics market, by solution, 2017 - 2030 (USD Million)
  • Table 15 Canada contact center analytics market, by service, 2017 - 2030 (USD Million)
  • Table 16 Canada contact center analytics market, by deployment, 2017 - 2030 (USD Million)
  • Table 17 Canada contact center analytics market, by enterprise size, 2017 - 2030 (USD Million)
  • Table 18 Canada contact center analytics market, by application, 2017 - 2030 (USD Million)
  • Table 19 Canada contact center analytics market, by end-use, 2017 - 2030 (USD Million)
  • Table 20 Europe contact center analytics market, by solution, 2017 - 2030 (USD Million)
  • Table 21 Europe contact center analytics market, by service, 2017 - 2030 (USD Million)
  • Table 22 Europe contact center analytics market, by deployment, 2017 - 2030 (USD Million)
  • Table 23 Europe contact center analytics market, by enterprise size, 2017 - 2030 (USD Million)
  • Table 24 Europe contact center analytics market, by application, 2017 - 2030 (USD Million)
  • Table 25 Europe contact center analytics market, by end-use, 2017 - 2030 (USD Million)
  • Table 26 Europe contact center analytics market, by region, 2017 to 2030 (USD Million)
  • Table 27 Germany contact center analytics market, by solution, 2017 - 2030 (USD Million)
  • Table 28 Germany contact center analytics market, by service, 2017 - 2030 (USD Million)
  • Table 29 Germany contact center analytics market, by deployment, 2017 - 2030 (USD Million)
  • Table 30 Germany contact center analytics market, by enterprise size, 2017 - 2030 (USD Million)
  • Table 31 Germany contact center analytics market, by application, 2017 - 2030 (USD Million)
  • Table 32 Germany contact center analytics market, by end-use, 2017 - 2030 (USD Million)
  • Table 33 UK contact center analytics market, by solution, 2017 - 2030 (USD Million)
  • Table 34 UK contact center analytics market, by service, 2017 - 2030 (USD Million)
  • Table 35 UK contact center analytics market, by deployment, 2017 - 2030 (USD Million)
  • Table 36 UK contact center analytics market, by enterprise size, 2017 - 2030 (USD Million)
  • Table 37 UK contact center analytics market, by application, 2017 - 2030 (USD Million)
  • Table 38 UK contact center analytics market, by end-use, 2017 - 2030 (USD Million)
  • Table 39 France contact center analytics market, by solution, 2017 - 2030 (USD Million)
  • Table 40 France contact center analytics market, by service, 2017 - 2030 (USD Million)
  • Table 41 France contact center analytics market, by deployment, 2017 - 2030 (USD Million)
  • Table 42 France contact center analytics market, by enterprise size, 2017 - 2030 (USD Million)
  • Table 43 France contact center analytics market, by application, 2017 - 2030 (USD Million)
  • Table 44 France contact center analytics market, by end-use, 2017 - 2030 (USD Million)
  • Table 45 Asia Pacific contact center analytics market, by solution, 2017 - 2030 (USD Million)
  • Table 46 Asia Pacific contact center analytics market, by service, 2017 - 2030 (USD Million)
  • Table 47 Asia Pacific contact center analytics market, by deployment, 2017 - 2030 (USD Million)
  • Table 48 Asia Pacific contact center analytics market, by enterprise size, 2017 - 2030 (USD Million)
  • Table 49 Asia Pacific contact center analytics market, by application, 2017 - 2030 (USD Million)
  • Table 50 Asia Pacific contact center analytics market, by end-use, 2017 - 2030 (USD Million)
  • Table 51 Asia Pacific contact center analytics market, by region, 2017 to 2030 (USD Million)
  • Table 52 China contact center analytics market, by solution, 2017 - 2030 (USD Million)
  • Table 53 China contact center analytics market, by service, 2017 - 2030 (USD Million)
  • Table 54 China contact center analytics market, by deployment, 2017 - 2030 (USD Million)
  • Table 55 China contact center analytics market, by enterprise size, 2017 - 2030 (USD Million)
  • Table 56 China contact center analytics market, by application, 2017 - 2030 (USD Million)
  • Table 57 China contact center analytics market, by end-use, 2017 - 2030 (USD Million)
  • Table 58 Japan contact center analytics market, by solution, 2017 - 2030 (USD Million)
  • Table 59 Japan contact center analytics market, by service, 2017 - 2030 (USD Million)
  • Table 60 Japan contact center analytics market, by deployment, 2017 - 2030 (USD Million)
  • Table 61 Japan contact center analytics market, by enterprise size, 2017 - 2030 (USD Million)
  • Table 62 Japan contact center analytics market, by application, 2017 - 2030 (USD Million)
  • Table 63 Japan contact center analytics market, by end-use, 2017 - 2030 (USD Million)
  • Table 64 India contact center analytics market, by solution, 2017 - 2030 (USD Million)
  • Table 65 India contact center analytics market, by service, 2017 - 2030 (USD Million)
  • Table 66 India contact center analytics market, by deployment, 2017 - 2030 (USD Million)
  • Table 67 India contact center analytics market, by enterprise size, 2017 - 2030 (USD Million)
  • Table 68 India contact center analytics market, by application, 2017 - 2030 (USD Million)
  • Table 69 India contact center analytics market, by end-use, 2017 - 2030 (USD Million)
  • Table 70 Australia contact center analytics market, by solution, 2017 - 2030 (USD Million)
  • Table 71 Australia contact center analytics market, by service, 2017 - 2030 (USD Million)
  • Table 72 Australia contact center analytics market, by deployment, 2017 - 2030 (USD Million)
  • Table 73 Australia contact center analytics market, by enterprise size, 2017 - 2030 (USD Million)
  • Table 74 Australia contact center analytics market, by application, 2017 - 2030 (USD Million)
  • Table 75 Australia contact center analytics market, by end-use, 2017 - 2030 (USD Million)
  • Table 76 South Korea contact center analytics market, by solution, 2017 - 2030 (USD Million)
  • Table 77 South Korea contact center analytics market, by service, 2017 - 2030 (USD Million)
  • Table 78 South Korea contact center analytics market, by deployment, 2017 - 2030 (USD Million)
  • Table 79 South Korea contact center analytics market, by enterprise size, 2017 - 2030 (USD Million)
  • Table 80 South Korea contact center analytics market, by application, 2017 - 2030 (USD Million)
  • Table 81 South Korea contact center analytics market, by end-use, 2017 - 2030 (USD Million)
  • Table 82 Latin America contact center analytics market, by solution, 2017 - 2030 (USD Million)
  • Table 83 Latin America contact center analytics market, by service, 2017 - 2030 (USD Million)
  • Table 84 Latin America contact center analytics market, by deployment, 2017 - 2030 (USD Million)
  • Table 85 Latin America contact center analytics market, by enterprise size, 2017 - 2030 (USD Million)
  • Table 86 Latin America contact center analytics market, by application, 2017 - 2030 (USD Million)
  • Table 87 Latin America contact center analytics market, by end-use, 2017 - 2030 (USD Million)
  • Table 88 Latin America contact center analytics market, by region, 2017 to 2030 (USD Million)
  • Table 89 Brazil contact center analytics market, by solution, 2017 - 2030 (USD Million)
  • Table 90 Brazil contact center analytics market, by service, 2017 - 2030 (USD Million)
  • Table 91 Brazil contact center analytics market, by deployment, 2017 - 2030 (USD Million)
  • Table 92 Brazil contact center analytics market, by enterprise size, 2017 - 2030 (USD Million)
  • Table 93 Brazil contact center analytics market, by application, 2017 - 2030 (USD Million)
  • Table 94 Brazil contact center analytics market, by end-use, 2017 - 2030 (USD Million)
  • Table 95 Mexico contact center analytics market, by solution, 2017 - 2030 (USD Million)
  • Table 96 Mexico contact center analytics market, by service, 2017 - 2030 (USD Million)
  • Table 97 Mexico contact center analytics market, by deployment, 2017 - 2030 (USD Million)
  • Table 98 Mexico contact center analytics market, by enterprise size, 2017 - 2030 (USD Million)
  • Table 99 Mexico contact center analytics market, by application, 2017 - 2030 (USD Million)
  • Table 100 Mexico contact center analytics market, by end-use, 2017 - 2030 (USD Million)
  • Table 101 Middle East and Africa contact center analytics market, by solution, 2017 - 2030 (USD Million)
  • Table 102 Middle East and Africa contact center analytics market, by service, 2017 - 2030 (USD Million)
  • Table 103 Middle East and Africa contact center analytics market, by deployment, 2017 - 2030 (USD Million)
  • Table 104 Middle East and Africa contact center analytics market, by enterprise size, 2017 - 2030 (USD Million)
  • Table 105 Middle East and Africa contact center analytics market, by application, 2017 - 2030 (USD Million)
  • Table 106 Middle East and Africa contact center analytics market, by end-use, 2017 - 2030 (USD Million)
  • Table 107 Middle East and Africa contact center analytics market, by region, 2017 to 2030 (USD Million)
  • Table 108 South Africa contact center analytics market, by solution, 2017 - 2030 (USD Million)
  • Table 109 South Africa contact center analytics market, by service, 2017 - 2030 (USD Million)
  • Table 110 South Africa contact center analytics market, by deployment, 2017 - 2030 (USD Million)
  • Table 111 South Africa contact center analytics market, by enterprise size, 2017 - 2030 (USD Million)
  • Table 112 South Africa contact center analytics market, by application, 2017 - 2030 (USD Million)
  • Table 113 South Africa contact center analytics market, by end-use, 2017 - 2030 (USD Million)
  • Table 114 Saudi Arabia contact center analytics market, by solution, 2017 - 2030 (USD Million)
  • Table 115 Saudi Arabia contact center analytics market, by service, 2017 - 2030 (USD Million)
  • Table 116 Saudi Arabia contact center analytics market, by deployment, 2017 - 2030 (USD Million)
  • Table 117 Saudi Arabia contact center analytics market, by enterprise size, 2017 - 2030 (USD Million)
  • Table 118 Saudi Arabia contact center analytics market, by application, 2017 - 2030 (USD Million)
  • Table 119 Saudi Arabia contact center analytics market, by end-use, 2017 - 2030 (USD Million)
  • Table 120 UAE contact center analytics market, by solution, 2017 - 2030 (USD Million)
  • Table 121 UAE contact center analytics market, by service, 2017 - 2030 (USD Million)
  • Table 122 UAE contact center analytics market, by deployment, 2017 - 2030 (USD Million)
  • Table 123 UAE contact center analytics market, by enterprise size, 2017 - 2030 (USD Million)
  • Table 124 UAE contact center analytics market, by application, 2017 - 2030 (USD Million)
  • Table 125 UAE contact center analytics market, by end-use, 2017 - 2030 (USD Million)

List of Figures

  • Fig. 1 Market research process
  • Fig. 2 Data triangulation techniques
  • Fig. 3 Primary research pattern
  • Fig. 4 Market research approaches
  • Fig. 5 Value-chain-based sizing & forecasting
  • Fig. 6 QFD modeling for market share assessment
  • Fig. 7 Market formulation & validation
  • Fig. 8 Contact center analytics: Market outlook
  • Fig. 9 Contact center analytics: Competitive insights
  • Fig. 10 Parent market outlook
  • Fig. 11 Related/ancillary market outlook
  • Fig. 12 Penetration and growth prospect mapping
  • Fig. 13 Industry value chain analysis
  • Fig. 14 Contact center analytics market driver impact
  • Fig. 15 Contact center analytics market restraint impact
  • Fig. 16 Contact center analytics market strategic initiatives analysis
  • Fig. 17 Contact center analytics market: Solution movement analysis
  • Fig. 18 Contact center analytics market: Solution outlook and key takeaways
  • Fig. 19 Cross-channel analytics market estimates and forecasts, 2017 - 2030
  • Fig. 20 Performance analytics market estimates and forecasts, 2017 - 2030
  • Fig. 21 Predictive analytics market estimates and forecasts, 2017 - 2030
  • Fig. 22 Speech analytics market estimates and forecasts, 2017 - 2030
  • Fig. 23 Text analytics market estimates and forecasts, 2017 - 2030
  • Fig. 24 Contact center analytics market: Service movement analysis
  • Fig. 25 Contact center analytics market: Service outlook and key takeaways
  • Fig. 26 Integration & deployment market estimates and forecasts, 2017 - 2030
  • Fig. 27 Support & maintenance market estimates and forecasts, 2017 - 2030
  • Fig. 28 Training & consulting market estimates and forecasts, 2017 - 2030
  • Fig. 29 Managed services market estimates and forecasts, 2017 - 2030
  • Fig. 30 Contact center analytics market: Deployment movement analysis
  • Fig. 31 Contact center analytics market: Deployment outlook and key takeaways
  • Fig. 32 Hosted market estimates and forecasts, 2017 - 2030
  • Fig. 33 On-premise market estimates and forecasts, 2017 - 2030
  • Fig. 34 Contact center analytics market: Enterprise Size movement analysis
  • Fig. 35 Contact center analytics market: Enterprise Size outlook and key takeaways
  • Fig. 36 Long enterprises market estimates and forecasts, 2017 - 2030
  • Fig. 37 Small & medium enterprises market estimates and forecasts, 2017 - 2030
  • Fig. 38 Contact center analytics market: Application movement analysis
  • Fig. 39 Contact center analytics market: Application outlook and key takeaways
  • Fig. 40 Automatic call distributor market estimates and forecasts, 2017 - 2030
  • Fig. 41 Customer experience management market estimates and forecasts, 2017 - 2030
  • Fig. 42 Log management market estimates and forecasts, 2017 - 2030
  • Fig. 43 Real-time monitoring & reporting market estimates and forecasts, 2017 - 2030
  • Fig. 44 Risk & compliance management market estimates and forecasts, 2017 - 2030
  • Fig. 45 Workforce optimization market estimates and forecasts, 2017 - 2030
  • Fig. 46 Others market estimates and forecasts, 2017 - 2030
  • Fig. 47 Contact center analytics market: End-use movement analysis
  • Fig. 48 Contact center analytics market: End-use outlook and key takeaways
  • Fig. 49 BFSI market estimates and forecasts, 2017 - 2030
  • Fig. 50 Consumer goods & retail market estimates and forecasts, 2017 - 2030
  • Fig. 51 Government market estimates and forecasts, 2017 - 2030
  • Fig. 52 Healthcare market estimates and forecasts, 2017 - 2030
  • Fig. 53 IT & telecom market estimates and forecasts, 2017 - 2030
  • Fig. 54 Travel & hospitality market estimates and forecasts, 2017 - 2030
  • Fig. 55 Others market estimates and forecasts, 2017 - 2030
  • Fig. 56 Global contact center analytics market: Regional movement analysis
  • Fig. 57 Global contact center analytics market: Regional outlook and key takeaways
  • Fig. 58 North America market estimates and forecasts, 2017 - 2030
  • Fig. 59 U.S. market estimates and forecasts, 2017 - 2030
  • Fig. 60 Canada market estimates and forecasts, 2017 - 2030
  • Fig. 61 Europe market estimates and forecasts, 2017 - 2030
  • Fig. 62 UK market estimates and forecasts, 2017 - 2030
  • Fig. 63 Germany market estimates and forecasts, 2017 - 2030
  • Fig. 64 France market estimates and forecasts, 2017 - 2030
  • Fig. 65 Asia Pacific market estimates and forecasts, 2017 - 2030
  • Fig. 66 Japan market estimates and forecasts, 2017 - 2030
  • Fig. 67 China market estimates and forecasts, 2017 - 2030
  • Fig. 68 India market estimates and forecasts, 2017 - 2030
  • Fig. 69 Australia market estimates and forecasts, 2017 - 2030
  • Fig. 70 South Korea market estimates and forecasts, 2017 - 2030
  • Fig. 71 Latin America market estimates and forecasts, 2017 - 2030
  • Fig. 72 Brazil market estimates and forecasts, 2017 - 2030
  • Fig. 73 Mexico market estimates and forecasts, 2017 - 2030
  • Fig. 74 Middle East and Africa market estimates and forecasts, 2017 - 2030
  • Fig. 75 Saudi Arabia market estimates and forecasts, 2017 - 2030
  • Fig. 76 South Africa market estimates and forecasts, 2017 - 2030
  • Fig. 77 UAE market estimates and forecasts, 2017 - 2030
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