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PUBLISHER: Global Industry Analysts, Inc. | PRODUCT CODE: 1480704

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PUBLISHER: Global Industry Analysts, Inc. | PRODUCT CODE: 1480704

Customer Communication Management (CCM)

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Table of Contents

Global Customer Communication Management (CCM) Market to Reach $4.6 Billion by 2030

The global market for Customer Communication Management (CCM) estimated at US$2.1 Billion in the year 2023, is expected to reach US$4.6 Billion by 2030, growing at a CAGR of 11.4% over the analysis period 2023-2030. CCM Software Suite, one of the segments analyzed in the report, is expected to record a 11.2% CAGR and reach US$2.1 Billion by the end of the analysis period. Growth in the Managed CCM Services segment is estimated at 12.5% CAGR for the next 7-year period.

The U.S. Market is Estimated at $648.5 Million, While China is Forecast to Grow at 11% CAGR

The Customer Communication Management (CCM) market in the U.S. is estimated at US$648.5 Million in the year 2023. China, the world's second largest economy, is forecast to reach a projected market size of US$793.3 Million by the year 2030 trailing a CAGR of 11% over the analysis period 2023 to 2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 9.8% and 9.6% respectively over the 2023-2030 period. Within Europe, Germany is forecast to grow at approximately 8.3% CAGR.

Introducing Our Exciting New Report Features for 2024

Full access to influencer engagement stats

Free access to our digital archives & "MarketGlass" research platform. Our proprietary MarketGlass platform is fully enabled to unlock creativity and market knowledge of domain experts worldwide in a cohesive and collaborative manner. Our state-of-art tools bring world class market perspectives while protecting participants' privacy and identity. Numbers, statistics and market narrative in the report are based on fully curated insights shared by domain experts and influencers in this space.

Opportunity to engage with interactive questionnaires that come with real-time data simulator tools & bespoke report generation capabilities

Full client access to peer collaborative and interactive platform for cross-enterprise smart exchange of ideas

Complimentary report updates for one year

Competitor coverage with global market shares of major players

Player market presence analysis (Strong/Active/Niche/Trivial) across multiple geographies

Access to curated YouTube video transcripts of domain experts/influencer interviews, podcasts, press statements and event keynotes

What to Expect from the Global Economy in 2024

Edgy geopolitics, and economic instability caused by monetary policy tightening and ensuing higher interest rates will create a tumultuous landscape for 2024. Several factors will continue to exert pressure on the path to recovery including hostilities in the Middle East and increasingly common climate disasters. Among the risks, several positives are also taking shape such as growing signs of disinflation and easing of anxiety over stubborn inflation, supply chain normalization and price moderation despite volatility in energy costs. Elections across several G21 jurisdictions, notably in India and the United States, will have potential ramifications for capital flows and investment strategies. While India emerges as a compelling destination in the global investment landscape, U.S, based tech firms will continue to dominate, fueled by a dynamic ecosystem of talent and capital. Tech opportunities in Silicon Valley and beyond remain attractive for investors seeking high-growth prospects supported largely by a resilient albeit slowing domestic economy and conducive regulatory environment. Europe will continue to battle tight monetary policy and recession risks with U.K. having the most challenging outlook and running the greatest risk of recession in 2024. China remains a wild card with hope for growth in the country underpinned by government spending and improvements in consumer spending. The volatile environment will offer both opportunities and challenges for investors and businesses alike. Embracing volatility as a catalyst for growth together with agility and strategic foresight in navigating investment decisions will remain important for survival.

Select Competitors (Total 46 Featured) -

  • Adobe Systems, Inc.
  • Cincom Systems, Inc.
  • Dell EMC
  • Doxee S.p.A.
  • Ecrion Software, Inc.
  • Hewlett Packard Enterprise Development LP (HPE)
  • Kofax, Inc.
  • Newgen Software Technologies Limited
  • OpenText Corporation
  • Oracle Corporation
  • Pitney Bowes, Inc.
  • Striata
  • Xerox Corporation
  • Zoho Corporation
Show more
Product Code: MCP16299

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Influencer Market Insights
    • World Market Trajectories
    • Customer Communication Management (CCM) - Global Key Competitors Percentage Market Share in 2024 (E)
    • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2024 (E)
    • Global Economic Update
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: World Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2023 through 2030 and % CAGR
    • TABLE 2: World Historic Review for Customer Communication Management (CCM) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 3: World 16-Year Perspective for Customer Communication Management (CCM) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2014, 2024 & 2030
    • TABLE 4: World Recent Past, Current & Future Analysis for Software Suite by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2023 through 2030 and % CAGR
    • TABLE 5: World Historic Review for Software Suite by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 6: World 16-Year Perspective for Software Suite by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2024 & 2030
    • TABLE 7: World Recent Past, Current & Future Analysis for Managed CCM Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2023 through 2030 and % CAGR
    • TABLE 8: World Historic Review for Managed CCM Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 9: World 16-Year Perspective for Managed CCM Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2024 & 2030
    • TABLE 10: World Recent Past, Current & Future Analysis for Other Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2023 through 2030 and % CAGR
    • TABLE 11: World Historic Review for Other Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 12: World 16-Year Perspective for Other Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2024 & 2030
    • TABLE 13: World Recent Past, Current & Future Analysis for On-premise by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2023 through 2030 and % CAGR
    • TABLE 14: World Historic Review for On-premise by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 15: World 16-Year Perspective for On-premise by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2024 & 2030
    • TABLE 16: World Recent Past, Current & Future Analysis for Cloud-based by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2023 through 2030 and % CAGR
    • TABLE 17: World Historic Review for Cloud-based by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 18: World 16-Year Perspective for Cloud-based by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2024 & 2030
    • TABLE 19: World Recent Past, Current & Future Analysis for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2023 through 2030 and % CAGR
    • TABLE 20: World Historic Review for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 21: World 16-Year Perspective for Healthcare by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2024 & 2030
    • TABLE 22: World Recent Past, Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2023 through 2030 and % CAGR
    • TABLE 23: World Historic Review for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 24: World 16-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2024 & 2030
    • TABLE 25: World Recent Past, Current & Future Analysis for IT and Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2023 through 2030 and % CAGR
    • TABLE 26: World Historic Review for IT and Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 27: World 16-Year Perspective for IT and Telecom by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2024 & 2030
    • TABLE 28: World Recent Past, Current & Future Analysis for E-commerce and Retail by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2023 through 2030 and % CAGR
    • TABLE 29: World Historic Review for E-commerce and Retail by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 30: World 16-Year Perspective for E-commerce and Retail by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2024 & 2030
    • TABLE 31: World Recent Past, Current & Future Analysis for Hospitality and Travel by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2023 through 2030 and % CAGR
    • TABLE 32: World Historic Review for Hospitality and Travel by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 33: World 16-Year Perspective for Hospitality and Travel by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2024 & 2030
    • TABLE 34: World Recent Past, Current & Future Analysis for Government and Utilities by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2023 through 2030 and % CAGR
    • TABLE 35: World Historic Review for Government and Utilities by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 36: World 16-Year Perspective for Government and Utilities by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2024 & 2030
    • TABLE 37: World Recent Past, Current & Future Analysis for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2023 through 2030 and % CAGR
    • TABLE 38: World Historic Review for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 39: World 16-Year Perspective for Other End-Uses by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2024 & 2030
    • TABLE 40: World Customer Communication Management (CCM) Market Analysis of Annual Sales in US$ Thousand for Years 2014 through 2030

III. MARKET ANALYSIS

  • UNITED STATES
    • Customer Communication Management (CCM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2024 (E)
    • TABLE 41: USA Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 42: USA Historic Review for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 43: USA 16-Year Perspective for Customer Communication Management (CCM) by Solution - Percentage Breakdown of Value Sales for Software Suite, Managed CCM Services and Other Services for the Years 2014, 2024 & 2030
    • TABLE 44: USA Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 45: USA Historic Review for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 46: USA 16-Year Perspective for Customer Communication Management (CCM) by Deployment - Percentage Breakdown of Value Sales for On-premise and Cloud-based for the Years 2014, 2024 & 2030
    • TABLE 47: USA Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 48: USA Historic Review for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 49: USA 16-Year Perspective for Customer Communication Management (CCM) by End-Use - Percentage Breakdown of Value Sales for Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses for the Years 2014, 2024 & 2030
  • CANADA
    • TABLE 50: Canada Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 51: Canada Historic Review for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 52: Canada 16-Year Perspective for Customer Communication Management (CCM) by Solution - Percentage Breakdown of Value Sales for Software Suite, Managed CCM Services and Other Services for the Years 2014, 2024 & 2030
    • TABLE 53: Canada Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 54: Canada Historic Review for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 55: Canada 16-Year Perspective for Customer Communication Management (CCM) by Deployment - Percentage Breakdown of Value Sales for On-premise and Cloud-based for the Years 2014, 2024 & 2030
    • TABLE 56: Canada Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 57: Canada Historic Review for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 58: Canada 16-Year Perspective for Customer Communication Management (CCM) by End-Use - Percentage Breakdown of Value Sales for Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses for the Years 2014, 2024 & 2030
  • JAPAN
    • Customer Communication Management (CCM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2024 (E)
    • TABLE 59: Japan Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 60: Japan Historic Review for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 61: Japan 16-Year Perspective for Customer Communication Management (CCM) by Solution - Percentage Breakdown of Value Sales for Software Suite, Managed CCM Services and Other Services for the Years 2014, 2024 & 2030
    • TABLE 62: Japan Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 63: Japan Historic Review for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 64: Japan 16-Year Perspective for Customer Communication Management (CCM) by Deployment - Percentage Breakdown of Value Sales for On-premise and Cloud-based for the Years 2014, 2024 & 2030
    • TABLE 65: Japan Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 66: Japan Historic Review for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 67: Japan 16-Year Perspective for Customer Communication Management (CCM) by End-Use - Percentage Breakdown of Value Sales for Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses for the Years 2014, 2024 & 2030
  • CHINA
    • Customer Communication Management (CCM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2024 (E)
    • TABLE 68: China Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 69: China Historic Review for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 70: China 16-Year Perspective for Customer Communication Management (CCM) by Solution - Percentage Breakdown of Value Sales for Software Suite, Managed CCM Services and Other Services for the Years 2014, 2024 & 2030
    • TABLE 71: China Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 72: China Historic Review for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 73: China 16-Year Perspective for Customer Communication Management (CCM) by Deployment - Percentage Breakdown of Value Sales for On-premise and Cloud-based for the Years 2014, 2024 & 2030
    • TABLE 74: China Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 75: China Historic Review for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 76: China 16-Year Perspective for Customer Communication Management (CCM) by End-Use - Percentage Breakdown of Value Sales for Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses for the Years 2014, 2024 & 2030
  • EUROPE
    • Customer Communication Management (CCM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2024 (E)
    • TABLE 77: Europe Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2023 through 2030 and % CAGR
    • TABLE 78: Europe Historic Review for Customer Communication Management (CCM) by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 79: Europe 16-Year Perspective for Customer Communication Management (CCM) by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2014, 2024 & 2030
    • TABLE 80: Europe Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 81: Europe Historic Review for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 82: Europe 16-Year Perspective for Customer Communication Management (CCM) by Solution - Percentage Breakdown of Value Sales for Software Suite, Managed CCM Services and Other Services for the Years 2014, 2024 & 2030
    • TABLE 83: Europe Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 84: Europe Historic Review for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 85: Europe 16-Year Perspective for Customer Communication Management (CCM) by Deployment - Percentage Breakdown of Value Sales for On-premise and Cloud-based for the Years 2014, 2024 & 2030
    • TABLE 86: Europe Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 87: Europe Historic Review for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 88: Europe 16-Year Perspective for Customer Communication Management (CCM) by End-Use - Percentage Breakdown of Value Sales for Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses for the Years 2014, 2024 & 2030
  • FRANCE
    • Customer Communication Management (CCM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2024 (E)
    • TABLE 89: France Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 90: France Historic Review for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 91: France 16-Year Perspective for Customer Communication Management (CCM) by Solution - Percentage Breakdown of Value Sales for Software Suite, Managed CCM Services and Other Services for the Years 2014, 2024 & 2030
    • TABLE 92: France Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 93: France Historic Review for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 94: France 16-Year Perspective for Customer Communication Management (CCM) by Deployment - Percentage Breakdown of Value Sales for On-premise and Cloud-based for the Years 2014, 2024 & 2030
    • TABLE 95: France Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 96: France Historic Review for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 97: France 16-Year Perspective for Customer Communication Management (CCM) by End-Use - Percentage Breakdown of Value Sales for Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses for the Years 2014, 2024 & 2030
  • GERMANY
    • Customer Communication Management (CCM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2024 (E)
    • TABLE 98: Germany Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 99: Germany Historic Review for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 100: Germany 16-Year Perspective for Customer Communication Management (CCM) by Solution - Percentage Breakdown of Value Sales for Software Suite, Managed CCM Services and Other Services for the Years 2014, 2024 & 2030
    • TABLE 101: Germany Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 102: Germany Historic Review for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 103: Germany 16-Year Perspective for Customer Communication Management (CCM) by Deployment - Percentage Breakdown of Value Sales for On-premise and Cloud-based for the Years 2014, 2024 & 2030
    • TABLE 104: Germany Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 105: Germany Historic Review for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 106: Germany 16-Year Perspective for Customer Communication Management (CCM) by End-Use - Percentage Breakdown of Value Sales for Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses for the Years 2014, 2024 & 2030
  • ITALY
    • TABLE 107: Italy Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 108: Italy Historic Review for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 109: Italy 16-Year Perspective for Customer Communication Management (CCM) by Solution - Percentage Breakdown of Value Sales for Software Suite, Managed CCM Services and Other Services for the Years 2014, 2024 & 2030
    • TABLE 110: Italy Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 111: Italy Historic Review for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 112: Italy 16-Year Perspective for Customer Communication Management (CCM) by Deployment - Percentage Breakdown of Value Sales for On-premise and Cloud-based for the Years 2014, 2024 & 2030
    • TABLE 113: Italy Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 114: Italy Historic Review for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 115: Italy 16-Year Perspective for Customer Communication Management (CCM) by End-Use - Percentage Breakdown of Value Sales for Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses for the Years 2014, 2024 & 2030
  • UNITED KINGDOM
    • Customer Communication Management (CCM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2024 (E)
    • TABLE 116: UK Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 117: UK Historic Review for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 118: UK 16-Year Perspective for Customer Communication Management (CCM) by Solution - Percentage Breakdown of Value Sales for Software Suite, Managed CCM Services and Other Services for the Years 2014, 2024 & 2030
    • TABLE 119: UK Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 120: UK Historic Review for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 121: UK 16-Year Perspective for Customer Communication Management (CCM) by Deployment - Percentage Breakdown of Value Sales for On-premise and Cloud-based for the Years 2014, 2024 & 2030
    • TABLE 122: UK Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 123: UK Historic Review for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 124: UK 16-Year Perspective for Customer Communication Management (CCM) by End-Use - Percentage Breakdown of Value Sales for Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses for the Years 2014, 2024 & 2030
  • REST OF EUROPE
    • TABLE 125: Rest of Europe Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 126: Rest of Europe Historic Review for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 127: Rest of Europe 16-Year Perspective for Customer Communication Management (CCM) by Solution - Percentage Breakdown of Value Sales for Software Suite, Managed CCM Services and Other Services for the Years 2014, 2024 & 2030
    • TABLE 128: Rest of Europe Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 129: Rest of Europe Historic Review for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 130: Rest of Europe 16-Year Perspective for Customer Communication Management (CCM) by Deployment - Percentage Breakdown of Value Sales for On-premise and Cloud-based for the Years 2014, 2024 & 2030
    • TABLE 131: Rest of Europe Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 132: Rest of Europe Historic Review for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 133: Rest of Europe 16-Year Perspective for Customer Communication Management (CCM) by End-Use - Percentage Breakdown of Value Sales for Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses for the Years 2014, 2024 & 2030
  • ASIA-PACIFIC
    • Customer Communication Management (CCM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2024 (E)
    • TABLE 134: Asia-Pacific Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 135: Asia-Pacific Historic Review for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 136: Asia-Pacific 16-Year Perspective for Customer Communication Management (CCM) by Solution - Percentage Breakdown of Value Sales for Software Suite, Managed CCM Services and Other Services for the Years 2014, 2024 & 2030
    • TABLE 137: Asia-Pacific Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 138: Asia-Pacific Historic Review for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 139: Asia-Pacific 16-Year Perspective for Customer Communication Management (CCM) by Deployment - Percentage Breakdown of Value Sales for On-premise and Cloud-based for the Years 2014, 2024 & 2030
    • TABLE 140: Asia-Pacific Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 141: Asia-Pacific Historic Review for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 142: Asia-Pacific 16-Year Perspective for Customer Communication Management (CCM) by End-Use - Percentage Breakdown of Value Sales for Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses for the Years 2014, 2024 & 2030
  • REST OF WORLD
    • TABLE 143: Rest of World Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 144: Rest of World Historic Review for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 145: Rest of World 16-Year Perspective for Customer Communication Management (CCM) by Solution - Percentage Breakdown of Value Sales for Software Suite, Managed CCM Services and Other Services for the Years 2014, 2024 & 2030
    • TABLE 146: Rest of World Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 147: Rest of World Historic Review for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 148: Rest of World 16-Year Perspective for Customer Communication Management (CCM) by Deployment - Percentage Breakdown of Value Sales for On-premise and Cloud-based for the Years 2014, 2024 & 2030
    • TABLE 149: Rest of World Recent Past, Current & Future Analysis for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses - Independent Analysis of Annual Sales in US$ Thousand for the Years 2023 through 2030 and % CAGR
    • TABLE 150: Rest of World Historic Review for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2014 through 2022 and % CAGR
    • TABLE 151: Rest of World 16-Year Perspective for Customer Communication Management (CCM) by End-Use - Percentage Breakdown of Value Sales for Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses for the Years 2014, 2024 & 2030

IV. COMPETITION

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