Growth Opportunities in the Enterprise Telephony Market, 2024

PUBLISHED: May 30, 2024

PAGES: 97 Pages

DELIVERY TIME: 1-2 business days

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Description

Is the Future of Business Call Control On-Premises, Cloud, Hybrid or Mobile?

Frost & Sullivan's 2024 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations' priorities:

Current communications and collaboration technology adoption rates and future adoption plans
Demand for private branch exchange (PBX) and cloud/mobile PBX functionality
Evolution of enterprise telephony/business call control environments
Demand for public switched telephone network (PSTN) connectivity and calling plans
Demand for mobile voice and data services
Importance of app-based and native mobile calling solutions

One of the key study findings is that hybrid-a mix of premises-based and cloud-telephony environments will be present in most organizations in the foreseeable future. The complexity characteristic of such environments creates opportunities for technology developers and their ecosystem partners to provide a broad spectrum of migration, integration, customization, and managed services to customers.

This analysis will be complemented by additional ITDM survey-based reports, which are planned to be published later this year, detailing IT challenges, work style and workspace evolution, communications and collaboration budgets, trends in communications platform as a service (CPaaS), frontliner solutions, meeting rooms, and various verticals, and opportunities for service providers to provide value in Microsoft Teams Phone deployments.

Product Code: KA7A-64

Research Objectives and Methodology

Research Objectives and Methodology
Respondent Demographics

Summary of Key Findings

Key Findings

Evolution of Enterprise Telephony/Business Call Control Environments

Current and Future Enterprise Telephony/Business Call Control Environments
Future Enterprise Telephony Environments by Region
Future Enterprise Telephony Environments by Company Size
Hybrid Telephony Environments Are the Norm
Hybrid Telephony Presents Challenges as Well as Opportunities

UCC Solutions Adoption Status and Future Plans

UCC Software and Services Adoption
UCC Software and Services Investment Among Current Adopters
Communications Device Adoption
Communications Device Investments Among Current Adopters
UCC Adoption Was Delayed in 2023, but Remains on a Steady Trajectory
UCC Technologies Are a Key Pillar of Digital Transformation

Demand for PBX Functionality and PSTN Connectivity

Premises-based PBX, Cloud PBX and Mobile PBX Investments
Premises-based PBX, Cloud PBX or Mobile PBX Investments by Region
Premises-based PBX, Cloud PBX or Mobile PBX Investments by Business Size
PSTN Calling Plan Investments
PSTN Calling Plan Investments by Region
PSTN Calling Plan Investments by Business Size
Enterprise Telephony Adoption for Frontline Workers
Enterprise Telephony Adoption for Frontline Workers by Region
Enterprise Telephony Adoption for Frontline Workers by Business Size
Expected Change in Enterprise Telephony Investments for Frontline Workers Among Current Adopters
Expected Change in Enterprise Telephony Investments for Frontline Workers Among Current Adopters by Region
Expected Change in Enterprise Telephony Investments for Frontline Workers Among Current Adopters by Business Size
PBX Functionality and PSTN Calling Remain in High Demand

The Shift to Cloud-based Enterprise Telephony

Cloud or Mobile PBX Services Adoption
Cloud or Mobile PBX Services Adoption by Region
Cloud or Mobile PBX Services Adoption by Business Size
Cloud or Mobile PBX Services Investments Among Current Users
Cloud or Mobile PBX Services Investments Among Current Users by Region
Cloud or Mobile PBX Services Investments Among Current Users by Business Size
Current Cloud or Mobile PBX/UCaaS Solutions/Providers
Current Cloud or Mobile PBX/UCaaS Solutions/Providers by Region
Current Cloud or Mobile PBX/UCaaS Solutions/Providers by Business Size
Future Cloud or Mobile PBX/UCaaS Solution Providers
Future Cloud or Mobile PBX/UCaaS Solution Providers by Region
Future Cloud or Mobile PBX/UCaaS Solution Providers by Business Size
Importance of a Fully Integrated UCaaS Solution
Importance of a Fully Integrated UCaaS Solution by Region
Importance of a Fully Integrated UCaaS Solution by Business Size
The Future of Enterprise Telephony is in the Cloud

Mobile Communications Trends

Mobile Business Calling App (Mobile Soft Phone) Adoption
Mobile Business Calling App (Mobile Soft Phone) Adoption by Region
Mobile Business Calling App (Mobile Soft Phone) Investments Among Current Users
Mobile Business Calling App (Mobile Soft Phone) Investments Among Current Users by Region
Company-Provided Mobile Phones Adoption
Company-Provided Mobile Phones Adoption by Region
Company-Provided Mobile Phones Investments Among Current Users
Company-Provided Mobile Phones Investments Among Current Users by Region
Business Mobile Voice and Data Services Adoption
Business Mobile Voice and Data Services Adoption by Region
Business Mobile Voice and Data Services Investments Among Current Users
Business Mobile Voice and Data Services Investments Among Current Users by Region
Importance of Soft Phones
Importance of Soft Phones by Region
Importance of Soft Phones by Business Size
Importance of Soft Phones by Age of ITDM
Importance of Native Mobile Calling on the Company's Cloud PBX
Importance of Native Mobile Calling on the Company's Cloud PBX by Region
Importance of Native Mobile Calling on the Company's Cloud PBX by Business Size
Importance of Native Mobile Calling on the Company's Cloud PBX by Age of ITDM
Use of Personal or Company-provided Mobile/Cellular Phones as Primary Devices to Access Business Communications Services
Trends in Using Business Communications Services via Personal or Company-Provided Mobile/Cellular Devices
Demand for Business Mobile Communications is Rising
Different Mobile Calling Approaches Will Co-exist