Global Top 20 Facility Management Companies with Customer Value in Sustainability

Environmentally Sustainable Value Propositions are Focal Points of FM Innovation Culture and Growth Opportunities

This Frost & Sullivan study on the global facility management (FM) industry identifies the best practitioners from a sustainability point of view. Demand for services geared toward achieving more sustainable outcomes is rising, often associated with clients' goals. With the trend of environmental sustainability continuing to gain momentum in the medium-to-long term, Frost & Sullivan thinks industry participants that have robust capabilities and strong know-how to support clients' sustainability needs will gain competitive advantages.

Environmental and energy management services have consistently shown robust growth within the FM industry over the past 5 years, a trend expected to persist during the coming decade. Stringent and continually evolving regulations and legislation concerning sustainability, particularly regarding compliance, are propelling this trend, leading to increased outsourcing of compliance responsibilities to capable FM providers.

However, the fast-evolving needs and changing compliance reporting requirements, coupled with various standards, have resulted in a complex territory for FM service providers to maneuver. The intricacies involving energy and carbon data, in terms of analysis and producing useful output, often go beyond the competency levels of most FM service providers. Investments-whether to expand internal capability or to partner or acquire know-how-are also an important entry barrier.

By geography, the study covers the North American, European, Asia-Pacific, and Rest-of-World markets, and it focuses on highlighting the best practitioners that deliver customer value in sustainability. The study provides a qualitative analysis of key sustainable FM solution providers.