Investment Priorities for the Workplace and Video Conferencing

Description

IT Buyers Reveal Hybrid Workplace Plans for 2023 and Beyond

Trends in 2023 indicate significant and steady progress on workplace transformation. Most business leaders are re-envisioning and reshaping their business culture, the physical workplace, and technology investments. This is leading to permanent shifts in the relevance of the physical office and the role of technology in the workplace.

The next phase of re-imagining hybrid work is not without complexities. As organizations globally tackle the challenges of return to office, building a modern workplace, and meeting new employee expectations, one thing is clear-hybrid work means different things to different organizations and will continue to have many variations.

Frost & Sullivan's research team has been analyzing hybrid work practices and technologies that address the future of work. This workplace trends analysis report summarizes emerging hybrid work models, their impact on office space and meeting rooms, and their overall implications for businesses based on key IT decision-maker survey findings.

This report is complemented by additional IT decision-maker survey reports published by Frost & Sullivan in 2023.

This analysis presents findings related to workplace and video conferencing and is complemented by additional survey-based reports on unified communications-as-a-service (UCaaS), communications platform-as-a-service (CPaaS), frontline solutions, and various verticals.

Key Features

The future workplace will be shaped for each organization by three key areas:

Focus on employee experience
Office modernization and reimagined workspaces
Flexible technology transformation

Research Highlights

Frost & Sullivan's 2023 information technology decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations’ priorities:

Top IT challenges
Current unified communications and collaboration (UCC) technology adoption rates
UCC technology investment plans
UCC technology investment drivers
Current and future support for evolving work styles
Current and future use of office real estate
Current and future UCC technology budgets
UCC technology purchasing preferences

Product Code: K8E1-64

Research Objectives and Methodology

Research Objectives
Research Methodology

Key Findings

Introduction
Key Findings
Emerging Workplace Trends

Hybrid Work and the Return To Office

Emerging Work Models
Current Work Model
Guideline/Requirement on Number Of Days Working from Office for Hybrid Work Model
Plans to Review the Current Work Model
Shifting Workplace Plans
Key Benefits of Hybrid/Remote Work
Key Challenges of Hybrid/Remote Work

Communications and Collaboration Investments

Customers are Boosting Investments in Communications and Collaboration Tools
Strong Focus on AI and ESG
CX and EX Lead the Way
Consolidation of Communication, Collaboration, IT Management & Support Tools
Customers Show a Strong Preference for a Single UC Stack-Phone, Group Chat, and Meetings on a Unified Platform
Importance of a Fully Integrated UCaaS Solution by Region
Significant Technology Consolidation is Already in Place
Customers Plan on Further Consolidation

Video Conferencing Adoption Status

Video Conferencing and Group Chat are Table Stakes for Hybrid Work
Remote Work Leads to Greater Market Maturity
Migration to Cloud Video Conferencing
Video Extends to Contact Center and Frontline Workers

Office Space and Video Conferencing Investments

Remote Work Prompts Changes to Office Space
Technologies Used in Meeting Rooms
Top Selection Criteria for Room Video Conferencing Devices
Key Capabilities for Room Video Conferencing Devices
Importance of In-room Touch Controllers
Importance of Room Scheduling Displays
Importance of Smart Cameras
Importance of Intelligent Audio
Importance of Analytics
Importance of Centralized Management
Importance of Interoperability

Appendix

Growth Opportunities Fuel the Growth Pipeline Engine™
Why is it Increasingly Difficult to Grow?
The Strategic Imperative 8™

Respondent Demographics for IT Decision-Makers Survey

Respondent Demographics for Frost & Sullivan's 2023 ITDM Survey

Respondent Demographics for the Remote Work Survey

Organization Profile for the 2023 Remote Work Survey*-Industry Segment
Organization Profile for the 2023 Remote Work Survey*-Size of Organization
Respondent Profile for the 2023 Remote Work Survey*-Respondent Role
List of Exhibits
Legal Disclaimer