Global Hotel and Hospitality Management Software Market Size Study, By Type, By Deployment, By End-use, and Regional Forecasts 2022-2032

Description

Global Hotel and Hospitality Management Software Market was valued at USD 3.97 billion in 2023 and is projected to experience a steady growth rate, expanding at a CAGR of 7.61% over the forecast period from 2024 to 2032. This growth is largely attributed to the increasing emphasis on enhancing guest experiences, which has driven hotels to adopt sophisticated software solutions capable of streamlining operations, personalizing services, and improving customer engagement. The software integrates multiple functions such as reservations, billing, check-in/check-out processes, and housekeeping management into a unified platform, providing real-time analytics and automating routine tasks, thereby improving decision-making and operational efficiency.

The surge in the adoption of cloud-based platforms within the hospitality industry is a significant driver of market growth, offering scalability, flexibility, and cost-effectiveness that appeals to businesses of all sizes. Moreover, the growing incorporation of artificial intelligence and machine learning technologies into these software solutions further enhances their capabilities, allowing for more sophisticated decision-making processes and improved service delivery. However, the market's expansion is also influenced by the rising demand for automation in the hospitality sector and the necessity for real-time data analytics to deliver personalized guest experiences and optimize operational efficiency.

Geographically, North America dominated the Hotel and Hospitality Management Software Market in 2023, with the region's market leadership attributed to the rapid adoption of advanced technologies, such as AI and cloud-based solutions, which enhance operational efficiency and guest personalization. The increasing investments in data analytics and CRM systems within North America underscore the region's commitment to leveraging deeper insights into guest preferences and behaviors to deliver tailored and exceptional service experiences. Meanwhile, other regions such as Asia-Pacific are also expected to witness significant growth due to the rising adoption of digital technologies and expanding hospitality infrastructure.

Major market players included in this report are:

Microsoft
Oracle
SAP SE
Agilysys NV LLC.
Maestro PMS
Mews Systems
Cloudbeds
Hotelogix India Pvt. Ltd
RoomRaccoon
StayNTouch

The detailed segments and sub-segment of the market are explained below:

By Type

Property Management
Customer Relationship Management (CRM)
Central Reservation
Channel Management
Event Management
Inventory Management
Point-of-Sale
Revenue Management
Others

By Deployment

On-premises
Cloud
Hybrid

By End-use

Hotels
Resorts
Hostels
Restaurants and Bars
Others

By Region:

North America
U.S.
Canada
Europe
UK
Germany
France
Spain
Italy
ROE
Asia Pacific
China
India
Japan
Australia
South Korea
RoAPAC
Latin America
Brazil
Mexico
RoLA
Middle East & Africa
Saudi Arabia
South Africa
RoMEA

Years considered for the study are as follows:

Historical year - 2022
Base year - 2023
Forecast period - 2024 to 2032

Key Takeaways:

Market Estimates & Forecast for 10 years from 2022 to 2032.
Annualized revenues and regional level analysis for each market segment.
Detailed analysis of geographical landscape with country-level analysis of major regions.
Competitive landscape with information on major players in the market.
Analysis of key business strategies and recommendations on future market approaches.
Analysis of competitive structure of the market.
Demand-side and supply-side analysis of the market

Chapter 1. Global Hotel and Hospitality Management Software Market Executive Summary

1.1. Global Hotel and Hospitality Management Software Market Size & Forecast (2022-2032)
1.2. Regional Summary
1.3. Segmental Summary
- 1.3.1. By Type
- 1.3.2. By Deployment
- 1.3.3. By End-use
1.4. Key Trends
1.5. Recession Impact
1.6. Analyst Recommendation & Conclusion

Chapter 2. Global Hotel and Hospitality Management Software Market Definition and Research Assumptions

2.1. Research Objective
2.2. Market Definition
2.3. Research Assumptions
- 2.3.1. Inclusion & Exclusion
- 2.3.2. Limitations
- 2.3.3. Supply Side Analysis
  - 2.3.3.1. Availability
  - 2.3.3.2. Infrastructure
  - 2.3.3.3. Regulatory Environment
  - 2.3.3.4. Market Competition
  - 2.3.3.5. Economic Viability (Consumer's Perspective)
- 2.3.4. Demand Side Analysis
  - 2.3.4.1. Regulatory frameworks
  - 2.3.4.2. Technological Advancements
  - 2.3.4.3. Environmental Considerations
  - 2.3.4.4. Consumer Awareness & Acceptance
2.4. Estimation Methodology
2.5. Years Considered for the Study
2.6. Currency Conversion Rates

Chapter 3. Global Hotel and Hospitality Management Software Market Dynamics

3.1. Market Drivers
- 3.1.1. Increasing Demand for Enhanced Guest Experiences
- 3.1.2. Rising Adoption of Cloud-Based Platforms
- 3.1.3. Integration of Artificial Intelligence and Machine Learning
3.2. Market Challenges
- 3.2.1. High Implementation Costs
- 3.2.2. Data Security and Privacy Concerns
3.3. Market Opportunities
- 3.3.1. Expansion in Emerging Markets
- 3.3.2. Growing Trend of Automation in the Hospitality Sector
- 3.3.3. Advancements in Real-Time Data Analytics

Chapter 4. Global Hotel and Hospitality Management Software Market Industry Analysis

4.1. Porter's 5 Force Model
- 4.1.1. Bargaining Power of Suppliers
- 4.1.2. Bargaining Power of Buyers
- 4.1.3. Threat of New Entrants
- 4.1.4. Threat of Substitutes
- 4.1.5. Competitive Rivalry
- 4.1.6. Futuristic Approach to Porter's 5 Force Model
- 4.1.7. Porter's 5 Force Impact Analysis
4.2. PESTEL Analysis
- 4.2.1. Political
- 4.2.2. Economical
- 4.2.3. Social
- 4.2.4. Technological
- 4.2.5. Environmental
- 4.2.6. Legal
4.3. Top investment opportunities
4.4. Top winning strategies
4.5. Disruptive Trends
4.6. Industry Expert Perspective
4.7. Analyst Recommendation & Conclusion

Chapter 5. Global Hotel and Hospitality Management Software Market Size & Forecasts by Type 2022-2032

5.1. Segment Dashboard
5.2. Global Hotel and Hospitality Management Software Market: Type Revenue Trend Analysis, 2022 & 2032 (USD Billion)
- 5.2.1. Property Management
- 5.2.2. Customer Relationship Management (CRM)
- 5.2.3. Central Reservation
- 5.2.4. Channel Management
- 5.2.5. Event Management
- 5.2.6. Inventory Management
- 5.2.7. Point-of-Sale
- 5.2.8. Revenue Management
- 5.2.9. Others

Chapter 6. Global Hotel and Hospitality Management Software Market Size & Forecasts by Deployment 2022-2032

6.1. Segment Dashboard
6.2. Global Hotel and Hospitality Management Software Market: Deployment Revenue Trend Analysis, 2022 & 2032 (USD Billion)
- 6.2.1. On-premises
- 6.2.2. Cloud
- 6.2.3. Hybrid

Chapter 7. Global Hotel and Hospitality Management Software Market Size & Forecasts by End-use 2022-2032

7.1. Segment Dashboard
7.2. Global Hotel and Hospitality Management Software Market: End-use Revenue Trend Analysis, 2022 & 2032 (USD Billion)
- 7.2.1. Hotels
- 7.2.2. Resorts
- 7.2.3. Hostels
- 7.2.4. Restaurants and Bars
- 7.2.5. Others

Chapter 8. Global Hotel and Hospitality Management Software Market Size & Forecasts by Region 2022-2032

8.1. North America Hotel and Hospitality Management Software Market
- 8.1.1. U.S. Hotel and Hospitality Management Software Market
  - 8.1.1.1. Type breakdown size & forecasts, 2022-2032
  - 8.1.1.2. Deployment breakdown size & forecasts, 2022-2032
  - 8.1.1.3. End-use breakdown size & forecasts, 2022-2032
- 8.1.2. Canada Hotel and Hospitality Management Software Market
8.2. Europe Hotel and Hospitality Management Software Market
- 8.2.1. U.K. Hotel and Hospitality Management Software Market
- 8.2.2. Germany Hotel and Hospitality Management Software Market
- 8.2.3. France Hotel and Hospitality Management Software Market
- 8.2.4. Spain Hotel and Hospitality Management Software Market
- 8.2.5. Italy Hotel and Hospitality Management Software Market
- 8.2.6. Rest of Europe Hotel and Hospitality Management Software Market
8.3. Asia-Pacific Hotel and Hospitality Management Software Market
- 8.3.1. China Hotel and Hospitality Management Software Market
- 8.3.2. India Hotel and Hospitality Management Software Market
- 8.3.3. Japan Hotel and Hospitality Management Software Market
- 8.3.4. Australia Hotel and Hospitality Management Software Market
- 8.3.5. South Korea Hotel and Hospitality Management Software Market
- 8.3.6. Rest of Asia Pacific Hotel and Hospitality Management Software Market
8.4. Latin America Hotel and Hospitality Management Software Market
- 8.4.1. Brazil Hotel and Hospitality Management Software Market
- 8.4.2. Mexico Hotel and Hospitality Management Software Market
- 8.4.3. Rest of Latin America Hotel and Hospitality Management Software Market
8.5. Middle East & Africa Hotel and Hospitality Management Software Market
- 8.5.1. Saudi Arabia Hotel and Hospitality Management Software Market
- 8.5.2. South Africa Hotel and Hospitality Management Software Market
- 8.5.3. Rest of Middle East & Africa Hotel and Hospitality Management Software Market

Chapter 9. Competitive Intelligence

9.1. Key Company SWOT Analysis
- 9.1.1. Microsoft
- 9.1.2. Oracle
- 9.1.3. SAP SE
9.2. Top Market Strategies
9.3. Company Profiles
- 9.3.1. Microsoft
  - 9.3.1.1. Key Information
  - 9.3.1.2. Overview
  - 9.3.1.3. Financial (Subject to Data Availability)
  - 9.3.1.4. Product Summary
  - 9.3.1.5. Market Strategies
- 9.3.2. Oracle
- 9.3.3. SAP SE
- 9.3.4. Agilysys NV LLC.
- 9.3.5. Maestro PMS
- 9.3.6. Mews Systems
- 9.3.7. Cloudbeds
- 9.3.8. Hotelogix India Pvt. Ltd
- 9.3.9. RoomRaccoon
- 9.3.10. StayNTouch

Chapter 10. Research Process

10.1. Research Process
- 10.1.1. Data Mining
- 10.1.2. Analysis
- 10.1.3. Market Estimation
- 10.1.4. Validation
- 10.1.5. Publishing
10.2. Research Attributes