Global ServiceNow Tech Service Market Size Study, by Service, by Enterprise Size, by Industry and Regional Forecasts 2022-2032

Description

Global ServiceNow Tech Service Market is valued at approximately USD 33.66 billion in 2023 and is anticipated to grow with a healthy growth rate of more than 17.63% over the forecast period 2024-2032. ServiceNow tech services are pivotal in enabling digital transformation, offering critical capabilities such as implementation, customization, and integration to adapt the ServiceNow platform to specific business requirements. The ServiceNow platform has rapidly become a preferred automation platform among enterprises due to its robust workflow automation features. This surge in platform adoption drives a corresponding increase in demand for related technology services, as organizations seek assistance with installation, configuration, and ongoing maintenance.

The Global ServiceNow Tech Service Market is driven by embracing digital transformation to enhance process clarity, efficiency, and customer experience modernization. As a result, ServiceNow's tech services are experiencing robust growth, driven by the need to manage growing workflow complexity and integrate various applications within the ServiceNow ecosystem. These services provide essential expertise in automation scripting, integration architecture, and security configuration, addressing the significant market gap caused by the shortage of skilled ServiceNow professionals. Service providers are well-positioned to bridge this gap by delivering specialized knowledge and alleviating resource constraints faced by client organizations. However, high cost of implementation is going to impede the overall demand for the market during the forecast period 2024-2032.

The key regions considered for the market study includes Asia Pacific, North America, Europe, Latin America, and Rest of the World. In 2023, North America held a significant market share driven by the rapid adoption of digital transformation across various sectors. The region's strong technological infrastructure and the presence of key market players foster an environment conducive to the growth of ServiceNow tech services. Furthermore, the increasing complexity of enterprise workflows and the need for seamless integration of applications continue to fuel demand for these services, driving substantial investments in the market.

Major market players included in this report are:

ServiceNow
Broadcom
Epicor Software Corporation
Hewlett Packard Enterprise
IBM Corporation
Microsoft Corporation
Oracle Corporation
SAP SE
SYSPRO
Zoho Corporation
Adobe Inc.
Salesforce.com, Inc.
Workday, Inc.
Atlassian Corporation Plc
Infor

The detailed segments and sub-segment of the market are explained below:

By Service:

IT Services
Portfolio Management Services
IT Asset Management Services
Enterprise Asset Management Services
Governance, Risk, and Compliance Services
Operational Technology Management Services

By Enterprise Size:

Small Offices
Small Enterprises
Medium-sized Enterprises
Large Enterprises
Very Large Enterprises

By Industry:

Service
Distribution Services
Public Sector
Finance
Manufacturing and Resources
Infrastructure

By Region:

North America:

U.S.
Canada

Europe:

UK
Germany
France
Spain
Italy
ROE

Asia Pacific:

China
India
Japan
Australia
South Korea
RoAPAC

Latin America:

Brazil
Mexico
RoLA

Middle East & Africa:

Saudi Arabia
South Africa
RoMEA

Years considered for the study are as follows:

Historical year - 2022
Base year - 2023
Forecast period - 2024 to 2032

Key Takeaways:

Market Estimates & Forecast for 10 years from 2022 to 2032.
Annualized revenues and regional level analysis for each market segment.
Detailed analysis of geographical landscape with Country level analysis of major regions.
Competitive landscape with information on major players in the market.
Analysis of key business strategies and recommendations on future market approach.
Analysis of competitive structure of the market.
Demand side and supply side analysis of the market

Chapter 1. Global ServiceNow Tech Service Market Executive Summary

1.1. Global ServiceNow Tech Service Market Size & Forecast (2022-2032)
1.2. Regional Summary
1.3. Segmental Summary
- 1.3.1. By Service
- 1.3.2. By Enterprise Size
- 1.3.3. By Industry
1.4. Key Trends
1.5. Recession Impact
1.6. Analyst Recommendation & Conclusion

Chapter 2. Global ServiceNow Tech Service Market Definition and Research Assumptions

2.1. Research Objective
2.2. Market Definition
2.3. Research Assumptions
- 2.3.1. Inclusion & Exclusion
- 2.3.2. Limitations
- 2.3.3. Supply Side Analysis
  - 2.3.3.1. Availability
  - 2.3.3.2. Infrastructure
  - 2.3.3.3. Regulatory Environment
  - 2.3.3.4. Market Competition
  - 2.3.3.5. Economic Viability (Consumer's Perspective)
- 2.3.4. Demand Side Analysis
  - 2.3.4.1. Regulatory Frameworks
  - 2.3.4.2. Technological Advancements
  - 2.3.4.3. Environmental Considerations
  - 2.3.4.4. Consumer Awareness & Acceptance
2.4. Estimation Methodology
2.5. Years Considered for the Study
2.6. Currency Conversion Rates

Chapter 3. Global ServiceNow Tech Service Market Dynamics

3.1. Market Drivers
- 3.1.1. Increased Adoption of Digital Transformation
- 3.1.2. Rising Demand for Workflow Automation
- 3.1.3. Shortage of Skilled ServiceNow Professionals
3.2. Market Challenges
- 3.2.1. High Costs of Implementation
- 3.2.2. Complexity in Integration
3.3. Market Opportunities
- 3.3.1. Growth in Cloud Services Adoption
- 3.3.2. Expansion of IoT and AI Technologies
- 3.3.3. Increased Demand for Cybersecurity Services

Chapter 4. Global ServiceNow Tech Service Market Industry Analysis

4.1. Porter's 5 Force Model
- 4.1.1. Bargaining Power of Suppliers
- 4.1.2. Bargaining Power of Buyers
- 4.1.3. Threat of New Entrants
- 4.1.4. Threat of Substitutes
- 4.1.5. Competitive Rivalry
- 4.1.6. Futuristic Approach to Porter's 5 Force Model
- 4.1.7. Porter's 5 Force Impact Analysis
4.2. PESTEL Analysis
- 4.2.1. Political
- 4.2.2. Economical
- 4.2.3. Social
- 4.2.4. Technological
- 4.2.5. Environmental
- 4.2.6. Legal
4.3. Top investment opportunity
4.4. Top winning strategies
4.5. Disruptive Trends
4.6. Industry Expert Perspective
4.7. Analyst Recommendation & Conclusion

Chapter 5. Global ServiceNow Tech Service Market Size & Forecasts by Service 2022-2032

5.1. Segment Dashboard
5.2. Global ServiceNow Tech Service Market: Service Revenue Trend Analysis, 2022 & 2032 (USD Billion)
- 5.2.1. IT Services
- 5.2.2. Portfolio Management Services
- 5.2.3. IT Asset Management Services
- 5.2.4. Enterprise Asset Management Services
- 5.2.5. Governance, Risk, and Compliance Services
- 5.2.6. Operational Technology Management Services

Chapter 6. Global ServiceNow Tech Service Market Size & Forecasts by Enterprise Size 2022-2032

6.1. Segment Dashboard
6.2. Global ServiceNow Tech Service Market: Enterprise Size Revenue Trend Analysis, 2022 & 2032 (USD Billion)
- 6.2.1. Small Offices
- 6.2.2. Small Enterprises
- 6.2.3. Medium-sized Enterprises
- 6.2.4. Large Enterprises
- 6.2.5. Very Large Enterprises

Chapter 7. Global ServiceNow Tech Service Market Size & Forecasts by Industry 2022-2032

7.1. Segment Dashboard
7.2. Global ServiceNow Tech Service Market: Industry Revenue Trend Analysis, 2022 & 2032 (USD Billion)
- 7.2.1. Service
- 7.2.2. Distribution Services
- 7.2.3. Public Sector
- 7.2.4. Finance
- 7.2.5. Manufacturing and Resources
- 7.2.6. Infrastructure

Chapter 8. Global ServiceNow Tech Service Market Size & Forecasts by Region 2022-2032

8.1. North America ServiceNow Tech Service Market
- 8.1.1. U.S. ServiceNow Tech Service Market
  - 8.1.1.1. Service breakdown size & forecasts, 2022-2032
  - 8.1.1.2. Enterprise Size breakdown size & forecasts, 2022-2032
  - 8.1.1.3. Industry breakdown size & forecasts, 2022-2032
- 8.1.2. Canada ServiceNow Tech Service Market
8.2. Europe ServiceNow Tech Service Market
- 8.2.1. UK ServiceNow Tech Service Market
- 8.2.2. Germany ServiceNow Tech Service Market
- 8.2.3. France ServiceNow Tech Service Market
- 8.2.4. Spain ServiceNow Tech Service Market
- 8.2.5. Italy ServiceNow Tech Service Market
- 8.2.6. Rest of Europe ServiceNow Tech Service Market
8.3. Asia-Pacific ServiceNow Tech Service Market
- 8.3.1. China ServiceNow Tech Service Market
- 8.3.2. India ServiceNow Tech Service Market
- 8.3.3. Japan ServiceNow Tech Service Market
- 8.3.4. Australia ServiceNow Tech Service Market
- 8.3.5. South Korea ServiceNow Tech Service Market
- 8.3.6. Rest of Asia Pacific ServiceNow Tech Service Market
8.4. Latin America ServiceNow Tech Service Market
- 8.4.1. Brazil ServiceNow Tech Service Market
- 8.4.2. Mexico ServiceNow Tech Service Market
- 8.4.3. Rest of Latin America ServiceNow Tech Service Market
8.5. Middle East & Africa ServiceNow Tech Service Market
- 8.5.1. Saudi Arabia ServiceNow Tech Service Market
- 8.5.2. South Africa ServiceNow Tech Service Market
- 8.5.3. Rest of Middle East & Africa ServiceNow Tech Service Market

Chapter 9. Competitive Intelligence

9.1. Key Company SWOT Analysis
9.2. Top Market Strategies
9.3. Company Profiles
- 9.3.1. ServiceNow
  - 9.3.1.1. Key Information
  - 9.3.1.2. Overview
  - 9.3.1.3. Financial (Subject to Data Availability)
  - 9.3.1.4. Product Summary
  - 9.3.1.5. Market Strategies
- 9.3.2. Broadcom
- 9.3.3. Epicor Software Corporation
- 9.3.4. Hewlett Packard Enterprise
- 9.3.5. IBM Corporation
- 9.3.6. Microsoft Corporation
- 9.3.7. Oracle Corporation
- 9.3.8. SAP SE
- 9.3.9. SYSPRO
- 9.3.10. Zoho Corporation
- 9.3.11. Adobe Inc.
- 9.3.12. Salesforce.com, Inc.
- 9.3.13. Workday, Inc.
- 9.3.14. Atlassian Corporation Plc
- 9.3.15. Infor

Chapter 10. Research Process

10.1. Research Process
- 10.1.1. Data Mining
- 10.1.2. Analysis
- 10.1.3. Market Estimation
- 10.1.4. Validation
- 10.1.5. Publishing
10.2. Research Attributes