Fixed-Wireless Access Consumer Satisfaction: Consumer Survey

"NPS tends to be higher for FWA compared to cable and fibre."

This report uses the results of our consumer survey to provide an analysis of consumer satisfaction for fixed-wireless access (FWA) compared to other fixed broadband technologies.

Topics analysed

• Take-up of FWA by geographic area and income levels
• Net Promoter Scores (NPSs) by fixed broadband technology
• Satisfaction scores by fixed broadband technology

Survey data coverage

The survey was conducted in association with Dynata between July 2022 and August 2022. The survey groups were chosen to be representative of the internet-using population in selected countries around the world. We set quotas on age, gender and income. There were at least 1000 respondents per country.

Geographic coverage

• Western Europe (WE): France, Germany, Ireland, Italy, Norway, Spain, Sweden and the UK

• Central and Eastern Europe (CEE): Poland and Turkey

• North America (NA): Canada and the USA

• Developed Asia-Pacific (DVAP): Australia and New Zealand

• Emerging Asia-Pacific (EMAP): Malaysia and the Philippines

• Sub-Saharan Africa (SSA): South Africa