PUBLISHER: Allied Market Research | PRODUCT CODE: 1414983
PUBLISHER: Allied Market Research | PRODUCT CODE: 1414983
"The Airport Kiosk Market is likely to experience a significant growth rate of 9.4% from 2023-2032 owing to increase in air passenger traffic globally, improvement in airport infrastructure in developing nations, and increased adoption of touchscreen, multimedia, and biometric kiosks to enhance passenger experience." - Allied Market Research.
Latin America is witnessing a steady increase in air travel, driven by economic growth and improved connectivity. This surge in passenger traffic creates a demand for efficient and user-friendly services, positioning airport kiosks as essential components in streamlining check-in, baggage handling, and other processes. Africa is growing in importance as a travel destination for tourists globally owing to its abundance of natural and cultural attractions. Airports in the area are focusing on implementing technologies like airport kiosks to meet the demands of both domestic and foreign travelers and ensure a smoother travel experience as the tourism sector expands.
The Middle East's strategic position at the crossroads of Asia-Pacific, Africa, and Europe has transformed it into a major international hub. Therefore, it attracts major international passengers, which further necessitates the expansion of the airports and their handling capacity. For instance, in October 2023, Sharjah International Airport implemented a range of automated processes to enhance the travel experience for passengers. From check-in to baggage drop, passport control, and boarding, passengers can independently manage these tasks with the self-service options at the airport. Self-check-in kiosks are accessible at the airport, which allow passengers to scan their passports or enter their passenger name record (PNR). In addition, passengers can print their bag tags using the self-check-in kiosks, streamlining the process, and offering greater convenience. Moreover, airports in countries like Brazil and Colombia are increasingly implementing innovative kiosks to improve operational efficiency and enhance passenger services. Therefore, major investments in greenfield and brownfield airports with a focus on enabling next-generation airport kiosks present a great opportunity for LAMEA.
In addition, the growth of the software segment is driven by increasing integration of kiosk management software, device monitoring tools, and analytics dashboards to maintain systems availability and coordinate central management of units dispersed airport wide.
Moreover, India is a rapidly growing market with airports like Indira Gandhi International Airport and Chhatrapati Shivaji International Airport leading in advanced technology adoption. Biometrics, self-check-in kiosks, and automation are being utilized to accommodate increasing passenger numbers. For instance, in September 2020, Mumbai based Chhatrapati Shivaji Maharaj International Airport implemented approximately 50 mobile-enabled kiosks from SITA, which offer fully contactless check-in options for passengers in India. In Terminal 2, travelers may utilize their mobile phones or tablets to scan a QR code, enabling them to operate the kiosks. Following the QR code scan, passengers may use their mobile devices as trackpads to control check-in and self-bag drop kiosks, facilitating the printing of boarding passes and bag tags in a contactless manner. Such developments across the Asia-Pacific region are anticipated to support the growth of the market.
The airport kiosk market has been segmented on the basis of component, airport size, application, and region. By component, the market is segmented into hardware, software, and services. As per airport size, the market is divided into small, medium, and large. According to application, the market is segmented into check-in kiosk, automated passport control, common-use self-service (CUSS) kiosks, information, baggage check, ticketing kiosk, and others. Region-wise, the market is studied across North America, Europe, Asia-Pacific, and LAMEA.
Some major companies operating in the market include: Amadeus IT Group SA, Collins Aerospace, Embross, Thales Group, IER, Kiosk Information Systems Inc., Materna IPS GmbH, NCR Corporation, Olea Kiosks Inc., and SITA.