Customer Relationship Management

Will you pick the right CRM vendor?

Find out what the real insiders know...

Research, Decision Tools, & Custom Advice

The Customer Relationship Management research critically evaluates the weaknesses and strengths of 8 CRM products.

Become a Hiro

• Get the inside scoop that will make you look smart
• Obtain external validation of your strategy and decisions
• Receive one-on-one help to solve your thorniest problems

Save Time

• Get to a short list in minutes
• Get supporting artifacts to explain to your peers
• Transition to pilot projects faster

Save Money

• Learn how much these tools really cost
• Learn how to negotiate a better deal
• Learn about hidden costs and gotchas

Align your Team

• Obtain relevant education for business and IT stakeholders
• Get team-based workshops to put everyone on the same page
• Obtain a common vocabulary for how the tools really work

Avoid the Wrong Decision

• Learn the real story about vendor weaknesses to combat marketing hype
• Don't pick the wrong tool
• Discover a vendor you didn't know

Vendors Evaluated

Multi-product Suite

• Infor: Infor CRM
• Microsoft: Dynamics 365
• Oracle: Oracle CX Cloud Suite
• Salesforce: Salesforce
• SAP: SAP Hybris

Unified Platform

• bpm'online: Bpm'online
• Pegasystems: Pega
• SugarCRM: Sugar